When a covered item breaks down, simply log your service request online in a few easy steps, or call our toll-free number 24 hours a day. Your request will be dispatched to a preferred contractor in your area. They will contact you to set up an appointment, or you may call them directly to expedite the process. When the contractor comes to your home, you pay a low service fee that varies by state. The contractor makes the covered repairs and bills 2-10 HBW for all of the work. You owe nothing more.