How 2-10 HBW helps you address supply delays
One of the challenges from the pandemic that the US economy can’t seem to shake is supply-chain shortages. From shortages of lumber and appliances to shipping interruptions, many sectors of the US economy simply haven’t been able to keep up with consumer demand as the pandemic starts to wane (knock on wood). How does this affect you, and what is 2-10 Home Buyers Warranty (2-10 HBW) doing to help? Let’s find out.
How economy-wide supply-chain shortages affect you
The most obvious way that these shortages are likely affecting you is if you submit a claim for a system or appliance breakdown. According to a recent study from the National Association of Home Builders, 95% of home builders have faced appliance shortages in 2021.
Why does that matter? Because it has a ripple effect that affects homeowners like you and companies like us, since home builders often have direct networks to get those appliances. In other words, if home builders are struggling to find appliances, the situation isn’t good. And the shortages are making things more expensive, which is likely the last thing you need right now (more on this in a minute).
Fortunately, there is good news. According to the White House, “These shortages and supply-chain disruptions are significant and widespread—but are likely to be transitory.” So, while these shortages are a problem now, they aren’t likely permanent.
Even better, 2-10 HBW isn’t ever going to use this supply-chain shortage as an excuse. Though it is a challenge, we are working hard to help you overcome this economy-wide problem and address breakdowns successfully.
What 2-10 HBW is doing to help you address these issues
If there were a way for 2-10 HBW to fix this economy-wide problem alone, we’d do it in a heartbeat. Although that’s impossible, we are taking measures to try to minimize the effects this shortage has on you when you need us most. Here are some of the options we’re offering to you to help address these shortages in light of breakdowns.
Reducing hold times and simplifying submitting claims
Back in June, 2-10 HBW implemented an Action Center in your online account. Our goal was to help you reduce hold times and make submitting claims easier.
Like other companies—both in the Home Warranty Service Agreement industry and the economy at large—delays have been an issue. The Action Center positions you to do more while you spend less time on hold.
For instance, from your account, you can now do the following:
- Contact your contractor directly for status updates
- Request sooner service
- Submit documentation
- Escalate claims when necessary
For more information about how accessing your account can help you, read our dedicated post.
Providing solutions when waiting isn’t an option
Tom Petty said it best: The waiting’s the hardest part. Sometimes, waiting simply isn’t an option. In these cases, 2-10 HBW gives you options to address uncontrollable shortages.
Appliance Discount Program: Appliance shortages lead to price spikes. When an important appliance—like your fridge or oven—breaks down, you want a quick solution. When you can’t wait for a contractor to address your issue, the Appliance Discount Program can help you.
This program is an exclusive perk that you have access to as a Home Warranty Service Agreement holder with 2-10 HBW. With it, you can save on GE and Whirlpool brand appliances. So, if you can’t wait for a repair, this can give you an option to replace it yourself at a potentially steep discount. To access this perk, sign in to your account.
Priority Out of Network: 2-10 HBW gives you the option to search for an out-of-network contractor when you can’t wait for an in-network contractor to become available. With this option, 2-10 HBW will pay for repairs/replacements at a rate equal to what we’d pay an in-network contractor. While this may increase your out-of-pocket costs, it addresses the waiting issue.
Additionally, when you use this option, we will still reserve an in-network contractor for you. So, if you have trouble finding an out-of-network contractor or don’t want to pay extra to use one, you still have an option (although you may need to wait).
Payment in Lieu: If you’d rather take cash and find a replacement item yourself, this is a good option. Review your agreement through your account for details.
2-10 is working hard to serve you the right way
Economy-wide supply shortages are tough, but they aren’t permanent. As we all weather this storm, 2-10 HBW will continue to work hard to help you do what’s best for your home and budget.
2-10 HBW offers the most comprehensive home warranty coverage for homeowners. Let us help you protect your home.