How to Use Your Warranty: A Homeowner’s Guide


Do you know how your homeowner’s warranty (sometimes called a Home Warranty Service Agreement, or a Service Agreement) works?

The process varies from one provider to the next, but if you need to use your 2-10 HBW coverage, here’s an overview of what the process looks like. We have a feeling you’ll be surprised by how easy and hassle-free it is!

Step 1: Understand what a Home Warranty Service Agreement covers

A 2-10 HBW Home Warranty Service Agreement protects homeowners from unexpected system and appliance breakdowns, but you’ll want to review your coverage before making a claim. Policies can vary if additional coverage options are chosen, but covered systems include:

  • Air Conditioner / Freon Split System
  • Furnace
  • Plumbing
  • Water Heater
  • Electrical Panel / Wiring

Covered appliances include:

  • Refrigerator
  • Oven
  • Dishwasher
  • Built-in Microwave
  • Disposal
  • Trash Compactor
  • Washer & Dryer

Coverage is also dependent on proper maintenance and care, so it’s worth learning more about how to care for your home before you ever need to make a claim. These helpful resources are a great start:

Plumbing Maintenance Checklist for Homeowners

HVAC Maintenance and Upkeep Tips for Homeowners

9 Maintenance Goals for Your Home

Creating a Maintenance Guide for Your Home

Step 2: Request service

Once you know that your system or appliance is eligible for repair, it’s time to make a service request. This can be done in two easy ways:

  • Login to the Homeowner Portal to submit all the information needed to file a claim.
  • Call 800.775.4736 to begin the claims process.

In the Homeowner Portal, you simply login and select the system or appliance that’s giving you trouble. Enter the brand and model information, answer a few questions and we’ll find the closest 2-10 HBW Authorized Service Contractor to service your claim. Once the service request has been placed and dispatched to a Service Contractor, you can login to check the status of a service request at any time.

While you’re using the Homeowner Portal, don’t forget to look around to see the available features. With an online account and a registered warranty, you have access to your property information, coverage details and the ability to add additional coverage to your current protection plan up to 30 days after enrollment.

Step 3: Determine if you’d like to participate in the Appliance Replacement Offer Program

When placing a service request for a covered appliance, you can proceed with the service request or participate in the Appliance Replacement Offer program. If you choose the Appliance Replacement Offer, 2-10 HBW will provide a check for $100 that can be combined with the money saved on the service fee, and used towards a brand new appliance of your choice from any retailer.

Further, 2-10 HBW member homeowners enjoy exclusive access to the GE® and Whirlpool® Home Appliance Discounts program, where large and small appliances can be purchased for up to 65% off retail.

Step 4: Sit back, relax and continue enjoying your home

Using your warranty coverage for covered repairs and replacements is easy and fast, so you can get back to enjoying your home.

2-10 HBW offers the most comprehensive Home Warranty coverage for homeowners. Let us help you protect your home.

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