We have had to use our 2-10 HBW warranty twice in the last year. Last winter during the first really cold spell, our heat pump went out. We called 2-10 HBW to report the problem and within twenty-four hours we had heat again. The technician came late in the afternoon and worked until about 7:00 pm to get our heat back on. The 2nd time was this summer when our water heater went bad. Within 48 hours we had a new water heater installed.
Within 24 hours we had heat again