When you have a covered appliance breakdown but don’t want 2-10 HBW to address it, you can use our Appliance Replacement Offer.
When you submit a service request for an appliance breakdown, you can continue with the traditional service request OR take advantage of our Appliance Replacement Offer.
If you accept the offer, upgrade early with $150 toward your brand-new appliance and then submit your receipt to us. It’s that easy!
IF you suffer an appliance breakdown and you’ve been eyeing a replacement from a certain brand or with certain features, this offer is for you.
IF you’d rather spend time shopping and buying exactly what you want over scheduling a service call, this offer is for you.
IF you’d rather spend the cost of your Service Fee on a brand-new appliance, this offer’s for you!
Combine this offer with our Appliance Discount Program for even more savings! Get up to 65% off GE and Whirlpool brand appliances.
Visit HOMEOWNER PORTAL for details.
Visit Homeowner Portal and submit a service request for your appliance. Then, accept the Appliance Replacement Offer.
Start shopping for your new appliance (used or refurbished appliances do not qualify), and save your receipts after purchase and installation.
Take a picture of your invoice/receipt on your phone.
To submit your paid invoices or receipts, open your Service Request in Homeowner Portal and click Request Reimbursement.
Enjoy your new appliance and reimbursement check (please allow up to 30-45 days to receive your check).
As the largest and most experienced structural warranty provider, we’ve seen more and covered more than anyone else. Our size and expertise means more resources to better serve you and your homeowners.
Match the color of the existing appliance, where possible, with an eligible replacement.
If an item is not eligible for coverage, and 2-10 HBW dispatched a contractor, and a Service Fee was paid, reimbursement of the Service Fee may be requested. In addition, if the same part fails again within the term of the home warranty, another Service Fee will not be due.
Get exclusive discounts on GE and Whirlpool appliances.
Refer to your Home Warranty Service Agreement for specific coverage details, as certain items and events are not covered.
Now that you know what qualifies, how the program works, and what you need to do, it’s time to get started. Go back into HOMEOWNER PORTAL to initiate your Lock & Hardware request or upload your invoice if you are already in the reimbursement process.Go to Homeowner Portal