See your coverage options and get peace of mind.

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Frequently Asked Questions:

What is a home warranty/service agreement?
Why do I need a home warranty?
Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.
How is a home warranty different from homeowners insurance?
Homeowners insurance covers loss from incidents like fire, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns.

Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.
How do I know a claim will be covered?
  • 2-10 HBW has been in the industry for over 40 years.
  • More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement.
  • 2-10 HBW has paid 97.5% of claims, totaling more than $430 million.
  • Customers consistently rate our service highly because we consistently provide qualified local contractors.
Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account.

As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage. Fortunately, maintaining everything that keeps your home humming can be easy and straightforward, and we have tips and guides to help.
Where can I learn more about maintaining my home’s systems and appliances?
What does the claims process look like?
When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account—available 24 hours a day, 7 days a week—to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number: 855-521-0429.

We’ll dispatch an approved, insured, local contractor in your area. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee).

Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.
Can I get coverage for pool and spa equipment, wells, and more?
Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including:
  • Supreme Coverage
  • Additional Refrigerator / Wine Cooler / Stand Alone Freezer
  • HVAC Surplus
  • Luxury Package
  • Roof Leak
  • Pool / Spa Equipment
  • Water Softener
  • Well Pump
Are home warranties for systems and appliances transferable between owners?
Absolutely. Home warranties are transferable when a home changes hands, just notify us and we’ll complete the transfer.

In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.