You’ll choose your service fee amount when you purchase your home warranty plan. It’s a pre-set fee that you’ll pay each time you place a service request to have a Pro diagnose the problem. 2-10 will then cover the cost to repair or replace the covered item based on your home warranty plan and coverage.  

Yes, and it's important to check which items are covered and what the coverage amounts are when shopping for a home warranty plan to ensure you get the best plan for your home and budget. 

At 2-10, our homeowner coverage is as follows:

• $50,000 total limit / agreement term
• $5,000 per covered HVAC system
• $2,000 per covered appliance

See our plan agreement for more information.

The easiest way to place service requests, view your plan agreement, and manage your account is in the Homeowner Portal. 

Log in to the Homeowner Portal to view on the status of your service request.

2-10 will assign a Pro from our network who specializes in the type of item and issue you are experiencing. In some limited situations, 2-10 may offer you the ability to choose your own Pro, also known as Outside Authorization. Unless 2-10 offers you the Outside Authorization, you may not use your own Pro. Please see the plan agreement for more information.

You can cancel a service request in the Homeowner Portal or by calling customer service at 1-800-775-4736.

The time it takes to complete a service request depends on several factors - the complexity of your covered issue, if a part needs to be ordered to complete the repair, or if the covered item needs to be replaced. Once you place a service request and pay your service fee, your assigned repair Pro will reach out to you to schedule the in-home appointment, During the appointment, they will diagnose the issue, and if it is covered, they will discuss next steps with you. 

Once you place a service request and pay your service fee, 2-10 will assign a qualified, independent repair Pro to your request. The Pro will typically reach out to you in 48 hours (excluding holidays and weekends), but you can also reach out to the Pro directly to schedule your in-home appointment. You can view their contact information in the Homeowner Portal.

Simply go to the Homeowner Portal and sign in to request service online. You can also call 1-800-775-4736.