Help for Homeowners

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Are you experiencing a breakdown? Filing your claim on the portal is the fastest way to report your claim. No hold times and you can request service or check the status of your existing claim 24 hours a day.

For questions about an existing New Home Claim or New Home Warranty Coverage. If you need to file a claim for a system or appliance breakdown, or get information about the status of a claim, please log in to your Homeowner Portal.

Purchase coverage for an existing home. 2-10 HBW offers several Home Service Plans that you can personalize so you get the coverage you need at a price you want. Be sure to get a quote to see your coverage options!

Additional discounts or offers are available by talking directly with our renewal team. Learn how much you could save while protecting your home.

Trouble with an existing system and appliance claim? Complete an escalation form for review by the 2-10 HBW leadership team. The escalation link is located on the left-hand navigation bar on Homeowner Portal.

Frequently Asked Questions

A home warranty may cover certain systems like central air conditioning, heating, plumbing, electrical, and water heaters, as well as appliances like refrigerators, stoves, washers, and dryers. For a complete list of what a 2-10 HBW home warranty covers, check out our systems and appliances page.

No, you do not need to register your warranty. Coverage is active as of your effective date, pending payment. However, setting up your account in Homeowner Portal ensures 24/7 access to submit a claim, review your coverage, and access our homeowner perks and programs.

To request service, log in to your Homeowner Portal account, select the system or appliance that needs service, answer a few questions, and we’ll dispatch an authorized Service Contractor to your home.

Yes. If the covered system or appliance is in working order when you purchase a 2-10 HBW home warranty (i.e., doesn’t have a pre-existing problem), age doesn’t matter.

A home warranty is an annual contract that can help reduce the costs to repair or replace covered systems and appliances that break down from normal wear and tear.

Homeowners insurance covers loss from incidents like fire, storms, or vandalism. The coverages provided by a home warranty and homeowners insurance typically don’t overlap and often complement one another to provide comprehensive protection.

You can find your home warranty by logging into Homeowner Portal and selecting the Download Service Agreement button on the home page. Your home warranty info becomes available 30 days after the effective date.

A home warranty (or Home Warranty Service Agreement as we call it) is a powerful budget-protecting service contract for homeowners that can provide coverage for things that homeowners insurance doesn’t.