Frequently Asked Questions

Help Homeowners / Homeowner FAQs

Warranty Coverage

A home warranty may cover certain systems like central air conditioning, heating, plumbing, electrical, and water heaters, as well as appliances like refrigerators, stoves, washers, and dryers. For a complete list of what a 2-10 HBW home warranty covers, check out our systems and appliances page.

Yes. If the covered system or appliance is in working order when you purchase a 2-10 HBW home warranty (i.e., doesn’t have a pre-existing problem), age doesn’t matter.

Generally, homeowners can get a home warranty in one of four ways.

1. The homeowner buys one for themselves.
2. A real estate agent buys it for the buyer at closing.
3. The home seller buys it for the buyer as an incentive.
4. A friend or family member buys it for the homeowner.

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There is a 30-day waiting period before you can request Service. If you purchased a home warranty in a recent real estate transaction or are renewing your home warranty, you may immediately use your home warranty.

A home warranty is an annual contract that can help reduce the costs to repair or replace covered systems and appliances that break down from normal wear and tear.

Homeowners insurance covers loss from incidents like fire, storms, or vandalism. The coverages provided by a home warranty and homeowners insurance typically don’t overlap and often complement one another to provide comprehensive protection.

Service Request

A Service Fee is a relatively small payment you make to the contractor when you submit a service request. When you choose 2-10 HBW, you’ll typically pay $100 or less to have a contractor service your breakdown. Then, 2-10 HBW covers the remaining covered repair or replacement costs, up to the clearly stated limits in your service contract.

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To request service, log in to your Homeowner Portal account, select the system or appliance that needs service, answer a few questions, and we’ll dispatch an authorized Service Contractor to your home.

Log in to your homeowner portal account to check on the status of your service request.

To submit a structural claim, please call 720-531-6742.

Yes. The aggregate dollar limit for coverage may vary from one warranty provider to another. With 2-10 Home Buyers Warranty, the annual, aggregate limit is $25,000 for covered systems and appliances. Get a free quote today to see what coverage you can get, or if you are already a home warranty holder, review those details in your home warranty in Homeowner Portal.

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Warranty Agreement

Log in to your Homeowner Portal account and click renew or call 720.531.6729.

To add options to an existing home warranty (only available within the first 30 days of the effective date), call 720.531.6729 during normal business hours, Monday thru Friday, 6:30 a.m.–5:00 p.m., Mountain Time.

You can find your home warranty by logging into Homeowner Portal and selecting the Download Service Agreement button on the home page. Your home warranty info becomes available 30 days after the effective date.

No, you do not need to register your warranty. Coverage is active as of your effective date, pending payment. However, setting up your account in Homeowner Portal ensures 24/7 access to submit a claim, review your coverage, and access our homeowner perks and programs.

To cancel your Service Agreement, please call 720.531.6729 and press 5.

General Information

Homeowner Portal is your 2-10 HBW account. It’s the fastest and best way to submit claims, renew your agreement, and take advantage of perks and programs. To learn how to use it, click here.

You may refer a builder by filling out this form.

When purchasing your home warranty, you have the option to pay in full or make monthly payments. We accept Visa, Mastercard, American Express, and Discover. A processing fee is added to manage the monthly payment process.

To reach Customer Service, call 720.531.6717. If you need to place a service request, log in to your Homeowner Portal account.

You can cancel your Service Agreement at any time by calling 720.531.6729 and pressing 5.

You may be eligible for a refund, depending on your date of cancelation and whether 2-10 HBW has paid any claims during your Agreement’s term. Please refer to the 2-10 HBW Terms and Conditions for more specific details.