Better Customer Experiences

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Start Enhancing or call 855.523.6417

2-10 NewHome CareSM lets you deliver outstanding post-closing customer experiences

Customer Service Operator

2-10 NewHome Care offers easy-to-use technology to support your business goals, post-closing support that improves customer experiences, and experts who focus on your needs.

2-10 NewHome Care is the first point of contact for all warranty requests your buyers have. You get access to the claims platform that lets you track and manage claims, dispatch contractors, and streamline communications among all parties across your business.

Offer expert post-closing customer care that enhances your buyers’ experience with your brand through 2-10 NewHome Care.

Customer service can have a massive impact on your bottom line and your reputation

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$75 billion

Estimated cost of poor customer service per year.1

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The share of people who say they would avoid a business based on a bad online review.2

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2-10 HBW’s dispute resolution success rate3

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Number of homeowner callbacks we’ve taken on behalf of 2-10 HBW Builder Members in the past year

How 2-10 NewHome Care creates better customer experiences

For Builders

Easy-to-use technology to support your current and future business goals

Post-closing support that focuses on the specific needs your homeowners have

Local industry experts to support your needs

For Buyers

Expert customer service from the 2-10 Team

Real people to help you report on the status of claims, including contractor dispatch and repair status

Clear expectations and communication between homeowners, warranty experts, and builders

A full suite of warranties and services to help you

A structural warranty offers enormous protection for a small investment.

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Clearly defined construction standards for defects in materials and workmanship.

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Distribution systems

Clearly defined construction standards for defects in the distribution of electrical, plumbing, and mechanical systems.

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Insurance-backed coverage Load-bearing elements Soil movement, including settlement and heave View structural warranty details.

View structural warranty details

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Download our Defining the Warranty flyer

Learn more about the coverage you get through the industry’s leading structural warranty.

Download Flyer

2-10 NewHome Care adds even more value to the industry-leading protection you trust

2-10 has tremendously helped me and the company alleviate warrantable issues.

They are always ready to answer my questions and concerns, which has helped me so much! There is something about the approach they take with the builder and the homeowners that help us organize and effectively answer homeowners. All the 2-10 HBW Representatives that I have spoken to have all been kind and accommodating to all situations we have come across. So far the best experience I have had working with a Warranty Company!

– Faith Sendaydiego, Silvermark Construction Services

How it works

Neighborhood of new homes
1 Become a Member

Once approved, your local Risk Management Specialist will provide your builder rate

2 Enroll homes

Protect your profit on every home you build

3 Rest easy

Because we’ll back you up

Or call New Home Sales at 855.523.6417.

1 in 5 new homes has a structural warranty administered by 2-10 HBW

More builders choose 2-10 HBW for warranty services

As the largest and most experienced structural warranty administrator, we’ve seen more and covered more than anyone else. Our size and expertise means more resources to better serve you and your homeowners.

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Protect your profits, promote your quality, and plan for the future.

Focus on what you do best: building great homes and growing your business.

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How to become a 2-10 HBW Builder Member

Choose the industry leader today!

Before purchasing structural coverage for each home you build, you’ll have to become a 2-10 HBW Builder Member.

To complete an application, you’ll need a few pieces of information, including but not limited to:

  • Number of homes built the past 3 years
  • Average sales price
  • Estimated number of homes you plan to sell/close on and enroll in the 2-10 HBW program

Once 2-10 HBW approves your application, you’ll receive your online login credentials to easily manage your warranty coverage and enroll your homes.

Engineering, soil, and state inspections may be required prior to enrolling a home. But don’t worry! We’ll work with you to make enrolling as easy as possible.

Or call New Home Sales at 855.523.6417.

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Frequently asked questions

A structural warranty for home builders provides 1 year surety coverage for workmanship, 2 years surety coverage for distribution systems and a full 10 years of third-party insurance-backed coverage for qualifying structural defects on newly constructed homes. Builders must register to become members of the 2-10 HBW program, and home buyers may refer their builder.

If you're building a new home, and are a builder, please visit our Builder Portal. If you're building a new home and would like for your builder to provide a structural warranty, visit Suggest a Builder page.

Yes. We offer fully transferable warranties. If the original home buyer sells their home before the 1, 2 or 10-year coverage is complete, this protection can be transferred to the new owner.

2-10 HBW's insurance-backed warranties are reinsured by Swiss Re and SCOR Re, two of the world's largest reinsurers. With combined surplus holdings in excess of $4 billion, you can trust the financial backing of our warranties. We have paid out more than $250 million in structural defect claims, helping our builders protect their business and their customers.

The average cost of 10 full years of structural coverage is less than .5% of the total purchase price of the home, including the land. Become a builder member today.

Additional resources for builders from the 2-10 HBW blog