Warranty Programs & Services

More builders choose 2-10 Home Buyers Warranty (2-10 HBW) for warranty services

Our reputation for trust and reliability is second to none, and we never stop supporting your business' success.

As the largest and most experienced structural warranty provider, we've seen more and covered more than anyone else. Our size and expertise means more resources to better serve you and your homeowners.

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200K

Number of homeowner callbacks we've taken on behalf of 2-10 HBW builder members in the last year

A full suite of warranties to support your needs

Workmanship, Distribution System and Structural Warranties

Provide 1 year surety coverage for workmanship, 2 year surety coverage for distribution systems and 10 year insurance-backed coverage for qualifying structural defects on new construction homes, starting day 1.

Provides the industry's best protection for builders
Defines coverage, sets clear expectations and transfers structural liability away from the builder
Features Claims Administration support, handling every aspect of the structural claims process
Includes access to our Warranty Administration team to answer questions and explain coverage
Includes Certificate of Warranty Coverage dissemination and documentation

Structural Only Warranty

Provide 10 year insurance-backed coverage for qualifying structural defects on new construction homes, starting day 1.

Transfers structural liability away from the builder
Features Claims Administration support, handling every aspect of the structural claims process
Includes access to our Warranty Administration team to answer questions and explain coverage
Includes Certificate of Warranty Coverage dissemination and documentation
Clearly defines qualifying structural defects
Deductible/Shared Risk Options
Grandfathering (0-3 years)
New Construction Home Warranty Service Agreement
Flexible warranty term for structural coverage

Builder Backed Service Program (BBSP) Warranties

BBSP warranties provide all the performance standards that define what is and isn't covered, but without any insurance backing.

Protects builders by defining coverage and sets expectations
Third-party language valuable for dispute resolution
Includes access to our Warranty Administration team to answer questions and explain coverage
Includes Certificate of Warranty Coverage dissemination and documentation
Front Line Warranty Services
Claims Administration
New Construction Home Warranty Service Agreement
Flexible warranty term for structural coverage
Flexible warranty term for distribution systems coverage

COVE Warranties

COVE warranties are construction defect warranties that have been approved by the COVE Program Insurance Services to bundle with COVE GL insurance.

Features COVE-specified coverage for construction defects
Includes access to our Warranty Administration team
Includes Certificate of Warranty Coverage dissemination and documentation
Front Line Warranty Services
Claims Administration
New Construction Home Warranty Service Agreement
Workmanship standards

Additional services and enhancements

Claims Administration

Claims Administration refers specifically to the handling of structural warranty claims and includes managing all aspects of the claim.

Drastically streamlines the claims process for builders
2-10 HBW will filter/process the reported defect, arrange and pay for the inspection, oversee dispute resolution, coordinate engineering and design services as needed and source the repair
Includes homeowner communication and management

Grandfathering

Grandfathering is the process whereby recently completed homes can still be enrolled in the 2-10 HBW structural warranty program, even if the home was closed prior to becoming a 2-10 HBW builder member.

Helps builders further plan for their future by controlling more of the liability that's behind them
Applies to homes up to 3 years old (Homes 10 months past EDW are only eligible for structural only coverage)
Grandfathering is subject to qualification and inspection

Flexible Warranty Term for Distribution Systems

Distribution systems coverage provides protection against defects to the means by which electrical, plumbing and mechanical functions are delivered throughout the home.

2 year (standard) or 1 year warranty term for distribution systems available

Flexible Warranty Term for Structural Coverage

Each state has different requirements for the length of time a builder is responsible for defects. This option provides the flexibility to enroll homes based on the state requirement.

Regardless of the structural warranty term, structural coverage is insurance-backed (excluding BBSP), 10 Year insurance-backed coverage is standard and the requirement in most states
Certificate of Warranty Coverage indicates the structural warranty term for the enrolled home
State specific structural warranty term might result in a reduction of builder rate

Deductible/Shared Risk Options

Deductible/Shared Risk options provide flexibility for builders to realize a lower insurance rate by incorporating a deductible into their structural warranty program.

A valuable tool to address the specific financial needs of an organization
Most commonly come in the form of a 10K, 50K or 100K deductible per occurrence
Deductible/Shared Risk options are subject to builder qualification

No Surety Coverage

Surety coverage is applicable when a builder is unable or unwilling to fulfill obligations related to the workmanship and distribution systems warranties. The warranty insurer would be responsible for the obligations related to the workmanship and distribution systems warranties.

No surety coverage might result in a reduction of builder rate
Warranty insurer would not be responsible for obligations related to the workmanship and distribution systems warranties
No surety coverage is subject to qualification

Enhance your home buyer's experience with options

Front Line Warranty Service

Front Line is an enhancement designed to help eliminate warranty calls to a builder and alleviate expensive homeowner callbacks.

2-10 HBW is the first point of contact for all homeowner warranty questions
Team serves to manage requests, apply standards and communicate to warranty/construction teams and homeowners
Allows builders to place, dispatch, track, manage and catalog warranty requests

New Construction Home Warranty Service Agreement

New Construction Home Warranty Service Agreements provide coverage for the home's systems and appliances, including central heating and A/C systems, water heaters, plumbing, electrical, attic and exhaust fans, appliances and more.

A tremendous way to provide differentiation in a market, add value to potential buyers, enhance a builder's reputation and minimize warranty calls
Add a new revenue stream for builders
Coverage is effective at closing or one year after the home closed
1 or 2 years of coverage is available

Partner with the industry leader

We build quality from the ground up, just like you.

As a builder, your reputation is one of your strongest assets. A third-party structural warranty on new homes from 2-10 HBW makes it even stronger.

Home builder structural warranties offer third-party validation of the quality of your work, helping you differentiate your residential construction business. When a home buyer knows a comprehensive promise of reliability backs the home you build, they know they’re buying from a builder they can trust. 2-10 HBW also helps you market the extra value your business delivers to homeowners.