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Warranty programs and services

You build it, we’ll back you up.

2-10 Home Buyers Warranty (2-10 HBW) is the industry-leading administrator of structural warranties.

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More builders choose 2-10 Home Buyers Warranty (2-10 HBW) for warranty services

Our reputation for trust and reliability is second to none, and we never stop supporting your business’ success.

As the largest and most experienced structural warranty administrator, we’ve seen more and covered more than anyone else. Our size and expertise means more resources to better serve you and your homeowners.

A full suite of warranties to support your needs

Construction man inspecting home

Workmanship, distribution system and structural warranties

Provide 1-year surety coverage for workmanship; 2-year surety coverage for distribution systems; and 10-year insurance-backed coverage for qualifying structural defects on newly built homes, starting Day 1.

  • Provides the industry’s best protection for builders
  • Defines coverage, sets clear expectations, and transfers structural liability away from the builder
  • Features Claims Administration support, handling every aspect of the structural claims process
  • Includes access to our Warranty Administration team to answer questions and explain coverage
  • Includes Certificate of Warranty Coverage dissemination and documentation
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Structural-only warranty

Provide 10 years of insurance-backed coverage for qualifying structural defects on newly built homes, starting Day 1.

  • Transfers structural liability away from the builder
  • Features Claims Administration support, handling every aspect of the structural claims process
  • Includes access to our Warranty Administration team to answer questions and explain coverage
  • Includes Certificate of Warranty Coverage dissemination and documentation
  • Clearly defines qualifying structural defects
  • Deductible/shared-risk options
  • Grandfathering (0-3 years)
  • New Construction Home Warranty Service Agreement
  • Flexible warranty term for structural coverage
Cracks in wall

New build neighborhood

Builder Backed Service Program (BBSP) warranties

BBSP warranties provide all the performance standards that define what is and isn’t covered, but without any insurance backing.

  • Protects builders by defining coverage and sets expectations
  • Third-party language valuable for dispute resolution
  • Includes access to our Warranty Administration team to answer questions and explain coverage
  • Includes Certificate of Warranty Coverage dissemination and documentation
  • Front Line Warranty Services
  • Claims Administration
  • New Construction Home Warranty Service Agreement
  • Flexible warranty term for structural coverage
  • Flexible warranty term for distribution systems coverage

COVE warranties

COVE warranties are construction-defect-warranties that have been approved by the COVE Program Insurance Services to bundle with COVE GL insurance.

  • Features COVE-specified coverage for construction defects
  • Includes access to our Warranty Administration team
  • Includes Certificate of Warranty Coverage dissemination and documentation
  • Front Line Warranty Services
  • Claims Administration
  • New Construction Home Warranty Service Agreement
  • Workmanship standards
Person working on warranty

Modular home warehouse

New modular or manufactured home warranty

An insurance-backed, new modular or manufactured home warranty from 2-10 HBW gives builders, dealers, and homeowners confidence. If qualified, major structural damage develops in these homes, the warranty insurer bears the obligation for repairs, not the builder, dealer, or homeowner.

  • Manufactured-home warranty includes 10 years of coverage against qualifying structural defects in load-bearing components from the frame up
  • Modular-home warranty includes 10 years of structural coverage from the sill plate up
  • Builders can upgrade both products to a full structural warranty if they choose to place the home on a permanent foundation
  • Includes coverage for both interior and exterior walls and partitions
  • 2-10 HBW developed this coverage exclusively for the manufactured-housing industry
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Additional services and enhancements

Claims Administration

2-10 HBW’s Claims Administration can manage all aspects of a structural warranty claim for you.

  • 2-10 HBW will filter/process the reported defect, arrange and pay for the inspection, oversee dispute resolution, coordinate engineering and design services as needed, and source the repair
  • Drastically streamlines the claims process for builders
  • Includes homeowner communication and management

Grandfathering

Grandfathering is the process whereby recently completed homes can still be enrolled in the 2-10 HBW structural warranty program, even if the home was closed prior to becoming a 2-10 HBW Builder Member.

  • Helps builders further plan for their future by controlling more of the liability that's behind them
  • Applies to homes up to 3 years old (Homes 10 months past EDW are only eligible for structural only coverage)
  • Grandfathering is subject to qualification and inspection

Flexible warranty term for distribution systems

Distribution systems coverage provides protection against defects to the means by which electrical, plumbing, and mechanical functions are delivered throughout the home.

  • 2 year (standard) or 1 year warranty term for distribution systems available

Flexible Warranty Term for Structural Coverage

Each state has different requirements for the length of time a builder is responsible for defects. This option provides the flexibility to enroll homes based on the state requirement.

  • Regardless of the structural warranty term, structural coverage is insurance-backed (excluding BBSP), 10 Year insurance-backed coverage is standard and the requirement in most states
  • Certificate of Warranty Coverage indicates the structural warranty term for the enrolled home
  • State specific structural warranty term might result in a reduction of builder rate

Deductible/Shared Risk Options

Deductible/Shared Risk options provide flexibility for builders to realize a lower insurance rate by incorporating a deductible into their structural warranty program.

  • A valuable tool to address the specific financial needs of an organization
  • Most commonly come in the form of a 10K, 50K or 100K deductible per occurrence
  • Deductible/Shared Risk options are subject to builder qualification

No Surety Coverage

Surety coverage is applicable when a builder is unable or unwilling to fulfill obligations related to the workmanship and distribution systems warranties. The warranty insurer would be responsible for the obligations related to the workmanship and distribution systems warranties.

  • No surety coverage might result in a reduction of builder rate
  • Warranty insurer would not be responsible for obligations related to the workmanship and distribution systems warranties
  • No surety coverage is subject to qualification

Manufactured Home

One year workmanship and two year systems defect warranty.

  • First year; warrants from effective date of the warranty that the site workmanship for foundation, and skirting of your Home will be free from defects in materials and workmanship
  • For first two (2) years from the Effective Date of Warranty, your Builder/Seller warrants that your home will be free from defects in the electrical, plumbing, heating, cooling, ventilating and mechanical systems.
  • 10 Year Structural Warranty provides 10 years of coverage against qualifying structural defects in load-bearing components from the frame up.*

Modular Home

One year workmanship and two year systems defect warranty.

  • First year; warrants from effective date of the warranty that the site workmanship for foundation, and skirting of your Home will be free from Defects in materials and workmanship
  • For first two (2) from the Effective Date of Warranty, your Builder/Seller warrants that your home will be free from defects in the electrical, plumbing, heating, cooling, ventilating and mechanical systems.
  • 10 Year Structural Warranty provides 10 years of coverage against qualifying structural defects in load-bearing components.*

Enhance your home buyer’s experience with options

Front Line Warranty Service

Front Line is an enhancement designed to help eliminate warranty calls to a builder and alleviate expensive homeowner callbacks.

  • 2-10 HBW is the first point of contact for all homeowner warranty questions
  • Team serves to manage requests, apply standards, and communicate to warranty/ construction teams and homeowners
  • Allows builders to place, dispatch, track, manage, and catalog warranty requests
Man with headset talking to customer

Appliances in new home build

New Construction Home Warranty Service Agreement

New Construction Home Warranty Service Agreements provide coverage for the home’s systems and appliances, including central heating and A/C systems, water heaters, plumbing, electrical, major kitchen appliances, and more.

  • A tremendous way to differentiate yourself, add value for potential buyers, enhance your reputation, and minimize warranty calls
  • Creates a new revenue stream for builders
  • Coverage is effective at closing or one year after the home closed
  • Coverage available in 1- and 2-year terms

We build quality from the ground up.

Focus on what you do best:
building great homes and growing your business.

Or call New Home Sales at 877.777.1344.