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Help Homeowners / Requesting Service / Definition of an Emergency

Requesting Service

Definition of an Emergency

An Emergency Request is generally defined as a service issue resulting in (1) no electricity, gas, water, or toilet functionality to the entire home; (2) a system malfunction that causes ongoing damage to the home; or (3) a condition that immediately endangers health and safety. With Emergency Requests, we will attempt to initiate service within 24 hours. However, 2-10 HBW cannot guarantee service within a specific period, and you should take reasonable steps to protect yourself and others while waiting for service completion.