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2-10 How to Place a Service Request

Request Service

Sign in to the Homeowner Portal to submit a service request, check the status of your request, manage your account, and access your plan agreement.

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Request Service Sign in to the Homeowner Portal |A woman and a man, both in blue uniforms and caps, stand outside near an HVAC unit

How to Request Service

2-10 Home Buyers Warranty (2-10) is here to help when a covered Item breaks down. Requesting service in the Homeowner Portal is an easy way to start the process. 

Sign In

  1. Sign In to the Homeowner Portal

    Select Request Service and choose the covered system or appliance that you need help with.

  2. Describe the Issue

    Select the issue that you're experiencing and add any information that you think would be helpful for the repair Pro.

  3. Review & Submit

    Once you submit the service request and pay your service fee, we'll assign a Pro to schedule the appointment. You can also contact the Pro directly to schedule. 

Check the Status of Your Service Request

When you place a service request in the Homeowner Portal it's easy to track the status of your request. 

  • We will assign a repair Pro to your service request within 48 hours (excluding holidays and weekends) during normal circumstances. The repair Pro will contact you to schedule your service appointment, but you can also call them directly to schedule as well.
  • If a part needs to be ordered to complete the covered repair, we will note that in the service request.
  • You will also be able to see any coverage updates related to your service request in the Homeowner Portal.

 

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Service Request Status

How It Works

2-10 has a network of qualified, independent repair Pros so you don't have to worry about who to call when a covered breakdown occurs. You can simply place a service request with 2-10 and pay your service fee. 

1

Submit a service request and pay your service fee in the Homeowner Portal when a covered item breaks down.

Contractor diagnosing a washer

  

2

We'll assign a qualified, independent repair Pro to your service request to diagnose the breakdown and determine next steps. 

Woman using phone to submit a claim

  

3

2-10 will repair or replace the covered item based on the coverage in your home warranty plan agreement. 

Contractor repairing washer

Service Request Questions

Help Center

Not Covered?

Before you can request service, you’ll need to purchase a 2-10 home warranty plan.