What is a home warranty?
A Home Warranty Service Agreement is an annual service contract that covers the cost to repair or replace specified systems and appliances when they break down over time due to normal wear and tear. This helps you protect your home simply and affordably, reduce the cost of home ownership, and grow your confidence about your future
- Reduces the costs for system/appliance repairs
- Helps pay for new replacements if needed
- Lowers the overall cost of home ownership
- Offers peace of mind and a greater sense of assurance
Refrigerator breakdowns are expensive!
Washer breakdowns are expensive!
A/C breakdowns are expensive!
Furnace breakdowns are expensive!
Oven breakdowns are expensive!
Dryer breakdowns are expensive!
Water heater breakdowns are expensive!
1Statistics derived from 2019 data. Based on estimated average retail repair costs and observed claims experiences of 2-10 HBW customers.
2National averages based on data collected in November 2021. Costs in your area may vary.
**Service Fee per approved claim. See service agreement for all coverage details, limitations, and exclusions.
How do you know you should consider purchasing a home warranty?
Everyone can benefit from a home warranty service agreement. If your home has systems like an air conditioner or appliances like a refrigerator, you should consider purchasing a home warranty. Every single home system and home appliance can break down from normal wear and tear someday. When that happens, your homeowners insurance policy can't help you.
With 2-10 HBW, you know what to expect when the unexpected happens
As an industry-leading home warranty company, 2-10 HBW provides the most comprehensive warranty plans in the US. Homeowners select our home warranty plans to save themselves time and money, and help them expect the unexpected. A warranty plan from 2-10 HBW makes protecting your home simple and affordable. Let us show you how our home warranty plans help you.
Why choose a Home Warranty Service Agreement from 2-10 HBW?
A home warranty is an incredible tool for keeping your budget on track. Here’s why you should choose 2-10 HBW to protect your home!
What do Home Warranty Service Agreements cover?
2-10 HBW has a plan for your budget and needs. Whether you just want to protect your kitchen appliances or cover as many of the things that make your hum as possible, 2-10 can help you!
PLEASE NOTE: Certain items and events are not covered in our Home Warranty Service Agreement. See Service Agreement for details. Available options vary by plan and ZIP code.
What’s the difference between a Home Warranty Service Agreement and homeowners insurance?
Home Warranty Service Agreement
A Home Warranty Service Agreement protects critical systems like your air conditioner, furnace and water heater, plus appliances like your refrigerator, oven, microwave, and more against routine breakdowns.
Homeowners insurance provides coverage for damage or loss to your home and personal belongings from fire, lightning, windstorms, hail, explosions, smoke, vandalism, and theft. We can help you find insurance coverage that fits your needs.
Read our Pocket Guide to Comprehensive Coverage
Learn about the differences in coverage between a Home Warranty Service Agreement and homeowners insurance.Download guide
Get peace of mind with quality home protection
You want to know what your warranty company does to make protecting your home simple and affordable. As an industry-leading warranty company, we offer you three different warranty plans to choose from.
Peace of mind when you are buying or selling
If you’re looking to buy or sell your home, 2-10 HBW can help you with a warranty plan provided by your real estate agent.
Complimentary Seller coverage is for the listing period and begins immediately upon enrollment.* Coverage is for a term of 180 days, until close of sale, or until the listing is canceled, whichever occurs first.
- Heating and A/C
Coverage for major appliances (including refrigerator with ice maker), HVAC, water heater, electrical, plumbing, and more. Buyer coverage is for one year and can be renewed annually by the homeowner.
Ask your real estate pro to get you a home warranty from 2-10 HBW.
*Complimentary where allowed by law. Certain items and events are not covered in our Home Warranty Service Agreement. See Service Agreement for details.
Protect your new construction home
If you're purchasing a newly built home from a builder, that builder should provide coverage for the structure of your house. Make sure your builder chooses 2-10 HBW, the industry leader in structural warranties.
Structural Warranty Coverage for workmanship, distribution systems, and structural defects.
Extended Systems and Appliances Even new appliances break down! Coverage for major appliances (including refrigerator with ice maker), HVAC, water heater, electrical, plumbing, and more.Learn more
Talk with your builder about adding a 2-10 HBW structural warranty.
The 2-10 HBW New Home Warranty Program is administered as 2-10 HBW by Home Buyers Warranty Corporation III in New Jersey and Home Buyers Warranty Corporation in all other states.
How it works
2-10 HBW has a network of independent service contractors that help facilitate your coverage. Each contractor is required to carry all appropriate licenses and insurance, and is monitored by 2-10 HBW to track customer satisfaction and performance.
A homeowner contacts us when a covered system or appliance breaks down.
A contractor diagnoses the problem and reports back to us.
We determine and fulfill coverage under the Service Agreement.
Check for low-cost plans for your home.
All coverage and options are subject to terms, limits, exclusions, and procedures.
See the Service Agreement for all applicable details.
Still unsure? We’ve got references!
We’re confident that we’re the right home warranty company for you, but you don’t need to take our word for it. Check out how we make Happy Homeowners every day!
“They have been responsive to every issue. Every time I’ve called, I was able to get done what I needed to. Everybody I’ve ever talked on the phone with nice and courteous very helpful.”
“My water heater, ac unit and garbage disposal decided to go out all within 3 months. 2-10 was able to assist with replacing these items with no hassle.”
“I had a very good experience with the customer service representatives who answered my calls; they answered my questions to the best of their ability and actively searched for answers they couldn’t give me right away.”
“My service has been timely and wonderful. I am especially grateful for the absolute professional, respectful, helpful service people you have sent to my home.”
“They provided excellent service and I'm staying with them as long as possible. I had one claim so far and they were excellent both covering it and the company that they used has a contractor here who's service is top notch. Very very good about covering what needs to be covered.”
Frequently asked questions
A home warranty plan is a limited service agreement that protects a home’s critical systems and appliances. When an eligible failure occurs due to normal wear and tear, you won’t be on the hook for the bill.
Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.
Homeowners insurance covers loss from incidents like ﬁre, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns.
Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.
- 2-10 HBW has been in the industry for over 40 years.
- More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement.
- 2-10 HBW has paid 97.5% of claims, totaling more than $430 million.
- Customers consistently rate our service highly because we consistently provide qualified local contractors.
Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account.
As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage. Fortunately, maintaining everything that keeps your home humming can be easy and straightforward, and we have tips and guides to help.
To learn the ins and outs of keeping a home running smoothly, visit our blog. It's full of useful information you can use right now. Some of the highlights include:
- Preventative Home Maintenance Checklist
- Creating a Maintenance Guide for Your Home
- 9 Home Maintenance Goals You Can Make This Year
- HVAC Maintenance and Upkeep Tips for Homeowners
- Plumbing Maintenance Checklist for Homeowners
- Good Maintenance to Keep Your Refrigerator Running for Years
- Top Winter Home Maintenance Hacks
When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account—available 24 hours a day, 7 days a week—to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number: 855-521-0429.
We’ll dispatch an approved, insured, local contractor in your area. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee).
Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.
Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including:
- Supreme Coverage
- Additional Refrigerator / Wine Cooler / Stand Alone Freezer
- HVAC Surplus
- Luxury Package
- Roof Leak
- Pool / Spa Equipment
- Water Softener
- Well Pump
Absolutely. Home warranties are transferable when a home changes hands, just notify us and we’ll complete the transfer.
In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.