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Troubleshooting Breakdowns

2-10 Maintenance Guide / Troubleshooting Breakdowns / Electric Oven, Range, or Cooktop Breakdowns

Troubleshooting Appliance Breakdowns

Use these recommendations, along with your manufacturer’s instruction manual, to perform maintenance and try to get it running right away!

If these tips don’t help and you have an active 2-10 Home Service Plan, we can help! Just log in to your Homeowner Portal account, check your service contract, and file a claim if you have refrigerator coverage!

Electric Oven, Range, or Cooktop Breakdowns

Possible Cause
Possible Solution
There is no power to the unit
Make sure the unit is plugged in. Check and reset the breaker
Possible Cause
Possible Solution
The element is not properly "plugged in"
Remove the burner and replace to a fully secured position, ensuring it is properly “plugged in”
The burner is defective
Remove the burner and plug it in to another burner position, If it still does not work, replace the burner
The burner wiring, terminal block, or switch is defective
Test each part and replace as necessary
Possible Cause
Possible Solution
The timer fuse is blown
Replace the fuse
There is a loose connection
Turn off the power to the oven and tighten all connections
The timer is bad
Replace the timer
Possible Cause
Possible Solution
An oven vent could be clogged
Clear the clog and replace the filter as necessary
Possible Cause
Possible Solution
The door gasket is damaged and leaks
Replace the door gasket
The calibration of the thermostat is not correct
Contact the manufacturer for recalibration instructions
Possible Cause
Possible Solution
The oven door is not locked
Shut and lock the oven door and restart the self-clean cycle