Frequently Asked Questions
- Help Homeowners
- Homeowner FAQs
Warranty Coverage
Our home warranty plans cover parts of up to 28 home systems (HVAC, plumbing and electrical) and appliances (refrigerator, oven, washer, dryer and more) when they break down due to normal wear and tear.
When a covered system or appliance breaks down, you will place a service request and pay your pre-set service fee in the homeowner portal. We’ll assign an independent, trusted repair Pro to diagnose your issue and will cover the cost to repair or replace the covered item per your home warranty agreement and coverage.
For a complete list of what a 2-10 home warranty covers, check out our systems and appliances page.
Your coverage begins 30 days after sign-up. At that time, you can file service requests 24/7 online via the Homeowner Portal.
Yes, we do cover older appliances and systems. And the best part? No matter the size of your home, location, or age of your appliances and systems, our home warranty plans are the same price for everyone. We’re also transparent about our pricing because no one likes surprises fees or costs when purchasing a home warranty.
You can purchase a home warranty at any time for your home.
If you are in the process of buying or selling a home, see our real estate plans.
Service Request
You’ll choose your service fee amount when you purchase your home warranty plan. It’s a pre-set fee that you’ll pay each time you place a service request to have a Pro diagnose the problem. 2-10 will then cover the cost to repair or replace the covered item based on your home warranty plan and coverage.
Yes, and it's important to check which items are covered and what the coverage amounts are when shopping for a home warranty plan to ensure you get the best plan for your home and budget.
At 2-10, our homeowner coverage is as follows:
- $50,000 total limit / agreement term
- $5,000 per covered HVAC system
- $2,000 per covered appliance
See our plan agreement for more information.
The easiest way to place service requests, view your plan agreement, and manage your account is in the Homeowner Portal.
Log in to the Homeowner Portal to view on the status of your service request.
Warranty Agreement
To cancel your home warranty plan, please call 844.784.5209
Log in to the Homeowner Portal to renew or call 844.784.5209
Once you purchase your 2-10 home warranty plan, it's a good idea to go ahead and set up your account in the Homeowner Portal.
The Homeowner Portal is the easiest way to place and track service requests, manage your account, view your plan agreement, and access member benefits and offers.
You can add any of our additional coverage items to your home warranty plan at the time of purchase or within 60 days of purchasing your plan in the Homeowner Portal.
The best place to view your home warranty plan agreement is in the Homeowner Portal.
General Information
To reach customer service, call 844.784.5209. If you need to place a service request, log in to the Homeowner Portal.
Yes, you can cancel at any time. If you cancel your plan agreement within the first 30 days of your coverage, we'll refund your agreement fees minus any service and claims incurred by 2-10.
If you cancel your plan agreement after 30 days, you'll receive a prorated refund of any agreement fees you paid for the rest of the agreement term, minus an administrative fee of up to one month's payment (where permitted by law) and any service or claims costs incurred by 2-10. Terms may vary by state. Please see the sample plan agreement for more details.
When you purchase your home warranty, you have the option to pay in full a the time of purchase or make monthly payments. You can easily manage your account and payment methods in the Homeowner Portal.
Homeowner Portal is the easiest and best way to place and track service requests, manage your account, view your home warranty plan agreement, and take advantage of member benefits and offers.