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Frequently Asked Questions

Help Center / FAQs / Warranty Coverage Information

Warranty Coverage Information

What does a home warranty cover?

A home warranty may cover certain systems like central air conditioning, heating, plumbing, electrical, and water heaters, as well as appliances like refrigerators, stoves, washers, and dryers. For a complete list of what a 2-10 HBW home warranty covers, check out our systems and appliances page.

Do you cover older appliances?

Yes. If the covered system or appliance is in working order when you purchase a 2-10 HBW home warranty (i.e., doesn’t have a pre-existing problem), age doesn’t matter.

Who pays for the home warranty when a home is sold?

Generally, homeowners can get a home warranty in one of four ways.

1. The homeowner buys one for themselves.
2. A real estate agent buys it for the buyer at closing.
3. The home seller buys it for the buyer as an incentive.
4. A friend or family member buys it for the homeowner.

Learn more

When can I start using my home warranty?

There is a 30-day waiting period before you can request Service. If you purchased a home warranty in a recent real estate transaction or are renewing your home warranty, you may immediately use your home warranty.

What’s the difference between a home warranty and homeowners insurance?

A home warranty is an annual contract that can help reduce the costs to repair or replace covered systems and appliances that break down from normal wear and tear.

Homeowners insurance covers loss from incidents like fire, storms, or vandalism. The coverages provided by a home warranty and homeowners insurance typically don’t overlap and often complement one another to provide comprehensive protection.

When can you purchase a home warranty?

If you are a homeowner, you can purchase a 2-10 HBW home warranty at any time.

Learn how to get started now!

What is a home warranty?

A home warranty (or Home Warranty Service Agreement as we call it) is a powerful budget-protecting service contract for homeowners that can provide coverage for things that homeowners insurance doesn’t.

How can I buy a structural warranty on my home being built?

You can’t, but your builder can if they’re a 2-10 HBW Builder Member. You can refer your builder by filling out this form.

How much does a home warranty cost?

A home warranty service agreement may be more affordable than you think! Get a quote today to see what coverage is right for you or call 855.210.4295.

Learn more about pricing

How much does it cost to repair or replace a system or appliance without a warranty?

It depends on the system or appliance, along with where you live, but here are a few average costs, based on 2-10 HBW data from 2019 and 2021.

Furnance
Repair: $425
Replacement: $3,755

Water heater
Repair: $435
Replacement: $1,665

Refrigerator
Repair: $340
Replacement: $1,370

Learn more

Do you provide warranty coverage in my area?

You can find out by simply requesting a quote.

Are home builder structural warranties transferable?

Yes. If ownership of the home changes during the term of the structural warranty, coverage is fully transferable.

Can I purchase more than 1 year of home warranty coverage?

In general, no. However, you can renew/change your coverage yearly.

If you own a newly built home, you may be able to access a three-year coverage term. Call 855.210.4295 for details.

Can I buy home warranties for multiple properties?

Yes. You can purchase coverage for additional properties using your account in homeowner portal.

Can I purchase a home warranty for someone else?

Yes. You can purchase coverage for someone else by providing the address, name of the homeowner, and their contact info.

Are appliances covered by my homeowners insurance?

While homeowners insurance may provide coverage for damage caused by serious events such as fire, natural disasters, and theft, it does not cover the cost of repairing and replacing major systems and appliances caused by routine wear and tear.

Learn more about the differences

What is the Appliance Replacement Offer program?

This is a unique program offered by 2-10 Home Buyers Warranty. It allows you to forgo a covered repair, save your Service Fee, and get up to $150 in reimbursements for replacing your old appliance with a new one!

Learn more about this and other benefits

Can I purchase coverage for just my systems or just my appliances?

Yes. 2-10 HBW offers several different plans to help you find your fit.

Learn moreget a quote, or call 855.210.4295

Is dryer vent and/or ductwork cleaning covered by a home warranty?

No. For tips on cleaning your dryer vent, check out our guide.

Additionally, the EPA recommends that you only have your ductwork cleaned under three conditions:

1. There’s visible mold or mildew on your ducts.
2. You notice vermin or insects living in your ducts.
3. Your registers actively expel visible dust when on.

What types of homes does a home warranty from 2-10 Home Buyers Warranty cover?

2-10 Home Buyers Warranty provides coverage for any type of single-family detached or attached home (including condos and townhomes but excluding homes used for business purposes, like bed & breakfasts or fraternity/sorority houses) that is inside our service area and under 10,000 square feet.

Why would a seller offer a home warranty?

A seller would offer a home warranty to make their home more desirable to prospective buyers. A home with a warranty is more likely to sell quickly as the home warranty protection gives the buyer more confidence and peace of mind with their purchase. Read more.