Frequently Asked Questions

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Warranty Agreement Information

How do I cancel my warranty?

To cancel your Service Agreement, please call 720.531.6729 and press 5.

Do I need to register my home warranty?

No, you do not need to register your warranty. Coverage is active as of your effective date, pending payment. However, setting up your account in Homeowner Portal ensures 24/7 access to submit a claim, review your coverage, and access our homeowner perks and programs.

How can I add additional coverage to my current home warranty?

To add options to an existing home warranty (only available within the first 30 days of the effective date), call 720.531.6729 during normal business hours, Monday thru Friday, 6:30 a.m.–5:00 p.m., Mountain Time.

Where can I view or download my home warranty?

You can find your home warranty by logging into Homeowner Portal and selecting the Download Service Agreement button on the home page. Your home warranty info becomes available 30 days after the effective date.

When I renew my home warranty, is coverage effective immediately?

You may renew early, or prior to your renewal date, and you won’t lose coverage. Your new renewal date starts when your current coverage ends and is effective the same day.

Can I change the date of my monthly payment for my home warranty?

Upon making your initial payment and activating your home warranty, you may change your future payment dates to fit your budget by calling 866.231.0219.

How do I register my 2-10 HBW Structural Warranty?

To register your 2-10 HBW Structural Warranty provided by your builder, visit Homeowner Portal or call 720.531.6742. Be sure to validate your information and provide your email and phone number.