Do not submit escalations for the following reasons:
Appliances & Parts Delays under 30 days
We are still experiencing delays in our supply chain due to COVID-19. We cannot expedite delivery to the United States.
Sooner Service Requests
You MUST submit Sooner Service Requests through Homeowner Portal. Please log in to Homeowner Portal to submit your request.
Please note: Our contractors are also experiencing high volumes, and we’re setting appointments based on availability.
Requesting a Specific Contractor
Currently, we cannot accommodate requests for specific in-network service providers. 2-10 HBW maintains a network of qualified independent service providers, and will determine and assign a service provider to address your claim.
Invoice Reimbursements under 60 days
We will only prioritize reimbursement escalations 60 days AFTER you submit a reimbursement request.
Reimbursements take up to 60 days to process
Do not escalate reimbursements prior to this, as it may cause delays.
Placing a New Claim
You should submit new claims through Homeowner Portal. Please log in to Homeowner Portal to submit your request.
Canceling a service request
You MUST submit service cancellations through Homeowner Portal. Please log in to Homeowner Portal to submit your request.
Please DO NOT COMPLETE THIS FORM MORE THAN ONCE in 72 hours.
Submitting multiple escalations will not complete your request more quickly—it may instead create significant delays for you. Our system prioritizes the oldest escalations by property. Submitting multiple escalations will continually move your escalations to the back of the queue.