Please DO NOT COMPLETE THIS FORM MORE THAN ONCE in 48 hours.
Submitting multiple escalations will not complete your request more quickly—it will instead create significant delays. Our system prioritizes the oldest escalations by property. Submitting multiple escalations will continually move your escalations to the back of the queue. Thank you for your patience and patronage.
Please DO NOT submit escalations for the following reasons:
Appliances & Parts Delays under 30 days
We are still experiencing delays in our supply chain due to COVID-19. We cannot expedite delivery to the United States.
Sooner Service Requests
Your clients MUST submit Sooner Service Requests through their Homeowner Portal account. Please encourage them to sign up or log in at secure.2-10.com/homeowner to submit a Sooner Service Request.
Please note: Our contractors are also experiencing high volumes, and we're setting appointments based on availability.
Requesting a Specific Contractor
Currently, we cannot accommodate requests for specific service providers. 2-10 HBW maintains a network of qualified independent service providers, and will determine and assign a service provider to address this claim.
Invoice Reimbursements under 60 days
We will only prioritize reimbursement escalations 60 days AFTER your clients submit a reimbursement request through their Homeowner Portal account.
Reimbursements take up to 60 days to process.
Advise your clients NOT to escalate reimbursements prior to the 60-day period. Doing so may cause delays.
Placing a New Claim
Your clients should submit new claims through their Homeowner Portal account. Please encourage them to sign up or log in at secure.2-10.com/homeowner to submit a new claim.
Canceling a service request
Your clients MUST submit service cancellations through their Homeowner Portal account. Please encourage them to sign up or log in at secure.2-10.com/homeowner to submit a service cancellation.