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Please do not submit more than once in 72 hours.

Claim inquiry or escalation

1 Contact information
2 Claim information
3 Submit

Fill out this form to escalate a claim for review by the 2-10 HBW leadership team. Please DO NOT submit escalations for the following reasons.

Contact Information

Your information

Please provide your first name.
Please provide your last name.
Please provide a valid phone number.
Please provide valid email address.
Please select account executive.

Homeowner information

Please provide homeowner's first name.
Please provide homeowner's last name.
Please provide homeowner's property address.
Please provide a valid city.
Please provide a valid state.
Please provide a valid zip code.
Please provide a valid phone number.
Please provide valid email address.

Claim Information

Please provide a valid number.
Please provide a valid number.

Please provide a valid date.
Please select a relationship.
Please provide claim type.

Choose the option that best fits your situation

Please provide primary reason.

Optional

Please provide primary reason.

Please provide priority.
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Please read below before proceeding with your claim escalation.

Do not submit escalations for the following reasons:
  • Red x icon
    Appliances & Parts Delays under 30 days

    We are still experiencing delays in our supply chain due to COVID-19. We cannot expedite delivery to the United States.

  • Red x icon
    Sooner Service Requests

    You MUST submit Sooner Service Requests through Homeowner Portal. Please log in to Homeowner Portal to submit your request.

    Please note: Our contractors are also experiencing high volumes, and we’re setting appointments based on availability.

  • Red x icon
    Requesting a Specific Contractor

    Currently, we cannot accommodate requests for specific in-network service providers. 2-10 HBW maintains a network of qualified independent service providers, and will determine and assign a service provider to address your claim.

  • Red x icon
    Invoice Reimbursements under 60 days

    We will only prioritize reimbursement escalations 60 days AFTER you submit a reimbursement request.

  • Red x icon
    Reimbursements take up to 60 days to process

    Do not escalate reimbursements prior to this, as it may cause delays.

  • Red x icon
    Placing a New Claim

    You should submit new claims through Homeowner Portal. Please log in to Homeowner Portal to submit your request.

  • Red x icon
    Canceling a service request

    You MUST submit service cancellations through Homeowner Portal. Please log in to Homeowner Portal to submit your request.


Please DO NOT COMPLETE THIS FORM MORE THAN ONCE in 72 hours.

Submitting multiple escalations will not complete your request more quickly—it may instead create significant delays for you. Our system prioritizes the oldest escalations by property. Submitting multiple escalations will continually move your escalations to the back of the queue.

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