Real estate pros FAQs

General Information

What is the value of seller coverage when a home is being sold?
Seller coverage helps differentiate you as a listing agent by providing budget protection for your Sellers during the listing period. It also protects your transactions, reducing closing delays and post-closing risks for all parties, while helping your listings sell faster and for more money. Seller coverage is complimentary, where allowed by law. Simply present the Service Agreement for consideration to all parties in the transaction. For more information on why a home warranty is important for the buyer, seller, and even the real estate agent, go to our Real Estate Warranty page.
What is the value of buyer coverage when a home is being sold?
7 out of 10 homes will experience a system or appliance failure within one year. A systems and appliances home warranty is one of the best forms of budget protection you can offer your Buyers to protect them, and their largest investment, from unexpected breakdowns. For more information on the benefits of buyer and seller coverage, go to our Real Estate Warranty page.
How can I get buyer or seller coverage?
If you’re interested in protecting your seller or buyer with a home warranty, visit Agent Portal to enroll the property or call Agent Services at 800.795.9595.
What happens to the property’s home warranty coverage when/if the homeowners move?
We offer fully transferable warranties. If the original home buyer sells their home before the 1, 2 or 10-year coverage is complete, this protection can be transferred to the new homeowner.
How do I get a structural warranty added to my clients’ new construction home?
The home builder has to add a structural warranty on the home, and can do so by becoming a 2-10 HBW builder member and enrolling the home with structural coverage. Real estate agents can refer the builders by filling out this form.
How can I recommend a builder to become a 2-10 HBW builder member?
You may easily refer a builder by filling out this form.
Do you have a home warranty sales representative that can assist me?
When is my client’s home warranty active?
Buyer coverage begins at the close of sale and continues for one year from that date. Seller coverage, where allowed by law, is for the listing period and begins immediately upon notification of enrollment.
Who pays for the home warranty when a home is sold?
The home warranty may be paid for by the agent, seller or buyer, and is typically paid with funds collected at closing.