Homeowners FAQs
Warranty Coverage Information
A home warranty may cover certain systems like central air conditioning, heating, plumbing, electrical, and water heaters, as well as appliances like refrigerators, stoves, washers, and dryers. For a complete list of what a 2-10 HBW home warranty covers, check out our systems and appliances page.
Yes. If the covered system or appliance is in working order when you purchase a 2-10 HBW home warranty (i.e., doesn't have a pre-existing problem), age doesn't matter.
Generally, homeowners can get a home warranty in one of four ways.
1. The homeowner buys one for themselves.
2. A real estate agent buys it for the buyer at closing.
3. The home seller buys it for the buyer as an incentive.
4. A friend or family member buys it for the homeowner.
There is a 30-day waiting period before you can request Service. If you purchased a home warranty in a recent real estate transaction or are renewing your home warranty, you may immediately use your home warranty.
A home warranty is an annual contract that can help reduce the costs to repair or replace covered systems and appliances that break down from normal wear and tear.
Homeowners insurance covers loss from incidents like fire, storms, or vandalism. The coverages provided by a home warranty and homeowners insurance typically don't overlap and often complement one another to provide comprehensive protection.
A home warranty (or Home Warranty Service Agreement as we call it) is a powerful budget-protecting service contract for homeowners that can provide coverage for things that homeowners insurance doesn’t.
If you are a homeowner, you can purchase a 2-10 HBW home warranty at any time.
You can't, but your builder can if they're a 2-10 HBW Builder Member. You can refer your builder by filling out this form.
A home warranty service agreement may be more affordable than you think! Get a quote today to see what coverage is right for you or call 855.210.4295.
Read our guide on how to get a home warranty quote the right way.
It depends on the system or appliance, along with where you live, but here are a few average costs, based on 2-10 HBW data from 2019 and 2021.
Furnance
Repair: $425
Replacement: $3,755
Water heater
Repair: $435
Replacement: $1,665
Refrigerator
Repair: $340
Replacement: $1,370
1 Statistics derived from 2019 data. Based on estimated average retail repair costs and observed claims experiences of 2-10 HBW customers.
2 National averages based on data collected in November 2021. Costs in your area may vary.
**Service Fee per approved claim. See service agreement for all coverage details, limitations, and exclusions.
You can find out by simply requesting a quote.
Yes. If ownership of the home changes during the term of the structural warranty, coverage is fully transferable.
In general, no. However, you can renew/change your coverage yearly.
If you own a newly built home, you may be able to access a three-year coverage term. Call 855.210.4295 for details.
Yes. You can purchase coverage for additional properties using your account in homeowner portal.
Yes. You can purchase coverage for someone else by providing the address, name of the homeowner, and their contact info.
While homeowners insurance may provide coverage for damage caused by serious events such as fire, natural disasters, and theft, it does not cover the cost of repairing and replacing major systems and appliances caused by routine wear and tear.
This is a unique program offered by 2-10 Home Buyers Warranty. It allows you to forgo a covered repair, save your Service Fee, and get up to $150 in reimbursements for replacing your old appliance with a new one!
Yes. 2-10 HBW offers several different plans to help you find your fit.
Learn more, get a quote, or call 855.210.4295
No. For tips on cleaning your dryer vent, check out our guide.
Additionally, the EPA recommends that you only have your ductwork cleaned under three conditions:
1. There's visible mold or mildew on your ducts.
2. You notice vermin or insects living in your ducts.
3. Your registers actively expel visible dust when on.
2-10 Home Buyers Warranty provides coverage for any type of single-family detached or attached home (including condos and townhomes but excluding homes used for business purposes, like bed & breakfasts or fraternity/sorority houses) that is inside our service area and under 10,000 square feet.
A seller would offer a home warranty to make their home more desirable to prospective buyers. A home with a warranty is more likely to sell quickly as the home warranty protection gives the buyer more confidence and peace of mind with their purchase. Read more.
Service Request Information
A Service Fee is a relatively small payment you make to the contractor when you submit a service request. When you choose 2-10 HBW, you’ll typically pay $100 or less to have a contractor service your breakdown. Then, 2-10 HBW covers the remaining covered repair or replacement costs, up to the clearly stated limits in your service contract.
To request service, log in to your Homeowner Portal account, select the system or appliance that needs service, answer a few questions, and we'll dispatch an authorized Service Contractor to your home.
Log in to your homeowner portal account to check on the status of your service request.
To submit a structural claim, please call 720-531-6742.
Yes. The aggregate dollar limit for coverage may vary from one warranty provider to another. With 2-10 Home Buyers Warranty, the annual, aggregate limit is $25,000 for covered systems and appliances. Get a free quote today to see what coverage you can get, or if you are already a home warranty holder, review those details in your home warranty in Homeowner Portal.
Regardless of preference, every Service Request must be submitted to and approved by 2-10 HBW prior to a contractor performing work. To get the best value from your warranty, we recommend using an authorized 2-10 HBW Service Contractor. If you elect to use an outside contractor, you will be responsible for the difference in cost between using your contractor and an authorized 2-10 HBW Service Contractor. You will also need to follow the instructions provided to ensure that the work remains eligible for coverage (e.g., that work is not performed without prior authorization). For details, please consult your Home Warranty Service Agreement’s Terms of Service and any additional instructions provided during the course of your Service Request.
To cancel a service request, contact Customer Service at 720.531.6717.
The Service Contractors who work with 2-10 HBW must qualify to be part of our network of preferred contractors. Qualification includes verifying any applicable licenses and corporate insurance, among other things. Preferred contractors earn the highest quality scores from our customers and perform repairs quickly.
A service request is typically completed in an average of 5 days. However, during high-volume seasons, such as summer, it may take longer to complete.
Upon receipt of the service request, 2-10 Home Buyers Warranty will initiate contact with a Service Contractor within 4 business hours, or 48 hours on weekends and holidays. If 2-10 Home Buyers Warranty has your email address, you will receive an email confirmation of the service request, which includes the contact information for the Service Contractor. You are welcome to call the Service Contractor directly.
An emergency request is generally defined as a service issue resulting in: 1) no electricity, gas, water, or toilet functionality to the entire home; 2) a system malfunction that causes ongoing damage to the home; or 3) a condition that immediately endangers health and safety. With emergency requests, we will attempt to initiate service within 24 hours. However, 2-10 HBW cannot guarantee service within a specific period, and you should take reasonable steps to protect yourself and others while waiting for service completion.
Simply go to 2-10.com/homeowner/, sign in and request service online, or call 720.531.6717.
Warranty Agreement Information
Log in to your Homeowner Portal account and click renew or call 720.531.6729.
To add options to an existing home warranty (only available within the first 30 days of the effective date), call 720.531.6729 during normal business hours, Monday thru Friday, 6:30 a.m.–5:00 p.m., Mountain Time.
No, you do not need to register your warranty. Coverage is active as of your effective date, pending payment. However, setting up your account in Homeowner Portal ensures 24/7 access to submit a claim, review your coverage, and access our homeowner perks and programs.
You can find your home warranty by logging into Homeowner Portal and selecting the Download Service Agreement button on the home page. Your home warranty info becomes available 30 days after the effective date.
To cancel your Service Agreement, please call 720.531.6729 and press 5.
You may renew early, or prior to your renewal date, and you won't lose coverage. Your new renewal date starts when your current coverage ends and is effective the same day.
Upon making your initial payment and activating your home warranty, you may change your future payment dates to fit your budget by calling 866.231.0219.
To register your 2-10 HBW Structural Warranty provided by your builder, visit Homeowner Portal or call 720.531.6742. Be sure to validate your information and provide your email and phone number.
General Information
Homeowner Portal is your 2-10 HBW account. It’s the fastest and best way to submit claims, renew your agreement, and take advantage of perks and programs. To learn how to use it, click here.
You may refer a builder by filling out this form.
When purchasing your home warranty, you have the option to pay in full or make monthly payments. We accept Visa, Mastercard, American Express, and Discover. A processing fee is added to manage the monthly payment process.
To reach Customer Service, call 720.531.6717. If you need to place a service request, log in to your Homeowner Portal account.
You can cancel your Service Agreement at any time by calling 720.531.6729 and pressing 5.
You may be eligible for a refund, depending on your date of cancelation and whether 2-10 HBW has paid any claims during your Agreement's term. Please refer to the 2-10 HBW Terms and Conditions for more specific details.
If your Service Agreement includes coverage for a heater, it may be eligible for replacement if a repair is impossible. Refer to your Service Agreement in your Homeowner Portal Account for details.
Many systems and appliances have become more complex for the sake of better efficiency. This complexity often means more moving parts, which means more potential things that can break down.
Proper appliance maintenance can help reduce the risk of breakdowns and prolong its life. 2-10 HBW homeowners can access our Maintenance Guide in their Homeowner Portal account for helpful tips on maintaining their home's systems and appliances.
Check out our blog article for tips on how to keep your HVAC system in good working order.
Additionally, we strongly recommend that you have a licensed HVAC technician inspect your system when you're under contract for a home. Mechanical tests and visual inspections for this complex system are best left to the professionals.
Yes. When renewing a home warranty, you have the option to pay in full or make monthly payments. If you choose to pay monthly, 2-10 HBW will automatically withdraw payments from the account on file. A processing fee is added to manage the monthly payment process.
Mobile homes located on a permanent foundation are eligible for enrollment in the 2-10 HBW Structural Warranty program for Manufactured/Modular homes and for service under a 2-10 HBW Home Warranty Service Agreement.
Systems and appliances located in park model RVs, fifth wheels, motor homes, travel trailers, and campers not on a permanent foundation are not eligible for coverage.
Updating your credit card is safe and secure at 2-10.com/sign-in/. Once logged in, select the appropriate property if you have more than one Service Agreement. Next, go to the Billing tab and update your payment information and click save changes.
We recommend a home warranty even if your appliances are newer. A big reason is that once the manufacturer's warranty expires, you'd need to purchase an extended warranty on each and every appliance. That can get expensive and hard to track.
A home warranty can cover more appliances for less under one trusted roof, giving you more peace of mind.
