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Troubleshooting Breakdowns

Troubleshooting Appliance Breakdowns

Use these recommendations, along with your manufacturer’s instruction manual, to perform maintenance and try to get it running right away!

If these tips don’t help and you have an active 2-10 Home Service Plan, we can help! Just log in to your Homeowner Portal account, check your service contract, and file a claim if you have refrigerator coverage!

Dishwasher Breakdowns

Possible Cause
Possible Solution
The door is not closed properly
Be sure the door is properly closed and latched
No power to the unit
Be sure the unit is plugged in properly and reset the breaker
The door latch is defective
Inspect the door latch, repair or replace as necessary
The control selector is in the wrong position
Adjust the control to the correct “Start” position
Possible Cause
Possible Solution
The water filter is clogged
If equipped, clean the intake water filter
The overflow switch is defective
If the switch sticks in the “full” position the unit will not fill with water, Replace the switch
The water valve is not on
Make sure the valve in the feed line is on, Track the feed line until you find the valve
Possible Cause
Possible Solution
A spray arm is hitting the dishes
Make sure the dishes do not obstruct the spray arm(s)
A knocking sound occurs from a defective water intake valve
Replace the water intake valve
Possible Cause
Possible Solution
Soap buildup is interfering with proper operation
Remove soap buildup and clean with vinegar
The lid may be blocked
Make sure the lid is not obstructed
Possible Cause
Possible Solution
There may be a problem with the heating element
Make sure all the electrical connections around the element are secure and clean the element with vinegar
The timer is defective
Replace the timer
Possible Cause
Possible Solution
The door seal has failed
Make sure the seal is clean and free of any soap buildup or waste, Clean or replace as necessary
The hose clamps are loose
Check and tighten clamps
The door hinges have failed
Replace the door hinges to regain a tight fit of the door
Excessive soapsuds caused from liquid soap
Switch to a powder detergent