Possible Cause
Possible Solution
The pilot light is out
Follow manufacturer’s instructions to relight the pilot light
The pilot light will not stay on
Make sure the gas valves are on, and the thermocouple is near the pilot flame and connected to the gas control
The burner assembly is clogged
Replace the thermocouple
Defective thermocouple
Call a qualified service provider
No gas is reaching the burner
Call a qualified service provider
Possible Cause
Possible Solution
Thermostats are defective or require adjustment
Test and replace or adjust thermostats
The tank is too small
Install a larger capacity tank
The burner is clogged
Call a qualified service provider
Hot water faucets are leaking
Repair leaking faucets
Hot water pipes are not insulated
Insulate hot water pipes
Possible Cause
Possible Solution
The thermostat is set too high
Turn down the thermostat
Thermostats are defective
Test and replace thermostats
The exhaust may be blocked
Check the exhaust vent and clear it of any obstruction
