DECEMBER 17, 2018
2-10 Home Buyers Warranty (2-10 HBW), an industry-leading provider of home warranty products for builders, real estate professionals and homeowners, announced today that it has surpassed 11,000 customer surveys with Avid Ratings. Since beginning their partnership a year ago, 2-10 HBW has proudly achieved a 3.9 out of 5 overall star rating and an overall service rating of 4.2 out of 5 stars.
“I am delighted to announce that 2-10 Home Buyers Warranty is the fastest client in the 27 year history of Avid Ratings to receive over 11,000 completed surveys within their first year of surveying with us,” said Paul Cardis, Chief Executive Officer and Founder of Avid Ratings. “This is a testament to 2-10 Home Buyers Warranty’s commitment to listening to their homeowners and making sure they deliver the highest level of customer experience.”
2-10 HBW’s mission is to improve the quality of housing and the experience of home ownership by protecting homes with comprehensive home warranty products. Homeowners with a systems and appliances home warranty receive a survey from Avid Ratings after a service experience. The survey ranges from 30-55 questions depending on the homeowner’s experience, and includes questions on the quality of the repair, the timeliness of the work and the overall service received.
“Customer feedback is crucial to the success of our business,” said Scott Zinn, Executive Vice President of Sales and Marketing. “Our partnership with Avid Ratings has provided 2-10 HBW a direct line of communication to our homeowners, creating an exceptional customer experience and guaranteeing their feedback is not only heard, but all surveys are published if the homeowner grants permission.”
2-10 HBW services hundreds of thousands of homeowners annually. A systems and appliances home warranty protects homeowners when a breakdown occurs due to normal wear and tear.
Long Live Happy Homes®.
About 2-10 Home Buyers Warranty (2-10 HBW)
For more than 38 years, 2-10 Home Buyers Warranty has been a market leader in helping homeowners protect one of life’s biggest investments. Whether you are in search of new construction structural warranties or systems and appliances coverage for new and existing homes, 2-10 HBW has the most comprehensive warranty programs available. Founded and based in Denver, Colorado, 2-10 HBW has covered over 5.8 million homes with their complete line of warranties, service contracts and risk management products. 2-10 HBW continues to partner with thousands of the nation’s finest real estate professionals, home builders and service contractors. For more information about 2-10 Home Buyers Warranty, please visit 2-10.com.