You have a unique opportunity to meet and learn from one of the most knowledgeable and successful people in the warranty industry.
Jeanine LaMay Kay, 2-10 VP of Business Development and Texas warranty legend, is speaking at a Super Session during the International Builders Show (IBS) in Orlando.
What Is Jeanine Talking About?
Jeanine will be part of an IBA Super Session titled The Experience: Mastering Customer Care During & After the Build with other customer experience experts. She’ll be presenting a talk titled “They’re Not Crazy, They’re Human.”
One of the biggest challenges builders face is confronting post-closing problems with compassion. Jeanine has years of experience supporting builders and their warranty admin teams in handling the often-emotional aspects of post-closing homeownership challenges.
She’ll show you how to address post-closing customer-service challenges in the warranty space with empathy and clarity by balancing technical solutions with the emotional side of client concerns.
Attending this session will give you unique insights and strategies for how to offer the best post-closing experience you can—for your homeowners and your internal warranty teams.
Read more about Jeanine
How to See and Meet Jeanine at IBS
IBS 2026 will be at the Orange County Convention Center (OCCC) in Orlando, February 17–19, 2026.
Jeanine will be speaking on February 18, 2026, 8:30–10 a.m. Eastern Time at the Spotlight Room in the Tangerine Ballroom (Hall West F2).
To see Jeanine speak, purchase your IBS Expo + Education pass today. The earlier you purchase, the more money you can save. Seating is first come, first served.
To schedule time to meet with Jeanine, please email us at [email protected].
While You’re There, Visit the 2-10 Booth
Before or after you hear Jeanine speak, visit us at Booth #S3049.
We’d love to show you how 2-10 can help you protect your profits, promote your quality, and plan for a more successful future with:
- The 2-10 Warranty Booklet, which sets the standard for performance guidelines and coverage
- 30+ warranty administration employees dedicated to serving your warranty needs
- Exceptional expertise in local legal climates, building standards, engineering requirements, soils, and laws related to customer care
- In-house engineers who can help you anticipate causes of structural failures
And more!
Don’t Miss Jeanine and 2-10 at IBS
IBS is one of the biggest trade shows in the US.
2-10 is the biggest third-party warranty administrator in the US.
Jeanine is one of the biggest names in the US warranty industry.
If you’re looking to do big things in 2026, you need to see Jeanine and 2-10 at IBS.
