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What you should know to make your business more efficient


TOP 10 CALLBACKS

On average, 2-10 Home Buyers Warranty handles over 500 calls weekly and an average of 3,278 written complaints over the past 2 years from homeowners on behalf of builder members. With that said, we’ve picked up a few valuable insights for you along the way.

1. PAINT
Paint coverage, poor washability, splatters, smears and poorly-matched colors are the top calls we receive.

2. DRYWALL
Calls relating to cracks in plaster, gypsum wallboard or other drywall materials are also common. These cracks appear when wood framing moves.

3. NAILS
Nail pops are often an issue. Shrinkage in framing lumber or improper fastening is the culprit here.

4. WINDOWS
Leaks are frustrating and often tough to fix.

5. ROOFING
Leaks where shingles butt against a wall or around chimneys, skylights and vents are a frequent complaint.

6. PIPES
Sheetrock nails have often punctured water lines causing leaks from water supply.

7. BASEMENTS/CRAWLSPACES
Leaks here are a big headache for customers. Often the causes can be one of the following: low foundation elevation, poor grading, substandard or marginal materials used in moisture barriers, no gutters or downspout extensions, and no or improperly installed foundation drains.

8. IMPROPER SURFACE DRAINAGE
We’ve responded to issues resulting from flat or negative drainage around foundations and standing or ponding water in swale.

9. HARDWOOD FLOOR MOVEMENTS
Crowning, cupping, open joint or separations of hardwood floors are a headache for customers. The culprit? Fluctuation in relative humidity levels of the home causes wood to expand and contract.

10. VINYL FLOORS
Hardwood isn’t the only surface that causes complaints. We also hear about nail pops, depressions, ridges, or seams in resilient floors.