Array ( [0] => WP_Term Object ( [term_id] => 10824 [name] => Appliance Breakdowns [slug] => appliance-breakdowns [term_group] => 0 [term_taxonomy_id] => 10824 [taxonomy] => topic [description] => Troubleshooting Appliance Breakdowns [parent] => 10822 [count] => 7 [filter] => raw [term_order] => 0 ) [1] => WP_Term Object ( [term_id] => 10822 [name] => Troubleshooting Breakdowns [slug] => troubleshooting-breakdowns [term_group] => 0 [term_taxonomy_id] => 10822 [taxonomy] => topic [description] => [parent] => 10816 [count] => 10 [filter] => raw [term_order] => 0 ) )

Troubleshooting Breakdowns

2-10 Maintenance Guide / Troubleshooting Breakdowns / Gas Oven, Range, or Cooktop Breakdowns

Troubleshooting Appliance Breakdowns

Use these recommendations, along with your manufacturer’s instruction manual, to perform maintenance and try to get it running right away!

If these tips don’t help and you have an active 2-10 Home Service Plan, we can help! Just log in to your Homeowner Portal account, check your service contract, and file a claim if you have refrigerator coverage!

Gas Oven, Range, or Cooktop Breakdowns

Possible Cause
Possible Solution
The pilot light has gone out
Open any windows and doors to create good ventilation and relight the pilot
The gas line is leaking
Leave the house an call the gas company immediately
Possible Cause
Possible Solution
The pilot light is out
Relight the pilot
Gas is not turned on
Make sure the gas valve is turned on. Consult the gas company if necessary
The burner cap may not be set properly
Make sure the cap matches the burner size and is sealed properly
Possible Cause
Possible Solution
The pilot port is clogged
Turn off the gas and clear the port
The pilot is getting blown out
Avoid drafts near the range
Possible Cause
Possible Solution
The burner may be clogged
Clean the burner surface and port
The gas mixture is incorrect
Call your local gas company
Possible Cause
Possible Solution
Circulation in the oven is not adequate
If you cover a shelf with aluminum foil, make sure you have at least 2 inches of clearance on the sides and back
The exhaust vent may be clogged
Clear the vent and replace the filter as necessary
The oven was not preheated
Preheat the oven before baking
The door seal leaks
Replace the door seal