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Troubleshooting Breakdowns

Troubleshooting Appliance Breakdowns

Use these recommendations, along with your manufacturer’s instruction manual, to perform maintenance and try to get it running right away!

If these tips don’t help and you have an active 2-10 Home Service Plan, we can help! Just log in to your Homeowner Portal account, check your service contract, and file a claim if you have refrigerator coverage!

Washer Breakdowns

Possible Cause
Possible Solution
No power to the unit
Make sure the unit is plugged in. Check and reset the breaker
Possible Cause
Possible Solution
The water valves are turned off
Make sure the water valves are turned on
Water-line filters are clogged
Make sure the water-line filters are clear
There is a kink in a water hose
Check and straighten both water hoses
Possible Cause
Possible Solution
The tub may be overfilled
Remove some laundry and redistribute the remaining laundry in the tub
The timer is defective
Wait 15 minutes to allow the machine to reset; Replace the timer
The lid is not closed properly
Make sure the lid is closed and the safety switch is working
The drive belt may be loose or broken
Tighten or replace the drive belt as necessary
Possible Cause
Possible Solution
The hose connections are loose
Check and tighten the hose connections
Possible failed parts: gasket, mixing valve, hoses, overflow switch, or sensor
Check and replace the defective parts as necessary
Possible Cause
Possible Solution
The laundry load is unbalanced
Distribute the clothes evenly
The machine may not be level
Level the machine
Possible Cause
Possible Solution
The lid is not closed properly
Because the unit spins and drains at the same time, be sure the lid is closed
The drain hose may be kinked
Check and straighten the drain hose
The position of the drain hose may be too high
If the drain hose is more than 4 feet above floor level and it cannot be lowered easily, call a qualified service provider

Related Topics

Dryer Breakdowns