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NATIONAL SMILE WEEK TIP: IMPROVE CUSTOMER SERVICE


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Be a good listener.

Follow these key steps every time a customer reaches out to you to increase your chances of a quick and successful resolution:

  1. Listen. Let your customer speak freely as you write down key points and organize your thoughts.
  2. Repeat the key points back to the customer to show that you understand the issue.
  3. Agree to a cooperative solution that both you and the customer can agree upon. Cooperative relationships are more rewarding than competitive ones and reaching a common ground with your customers is appreciated and adds value to the relationship and your brand.
  4. Follow through with promises you make to a customer. Keeping your promises is a business differentiator that will build trust and loyalty.