Homeowners


System and Appliance claims
Are you experiencing a breakdown? Requesting service or checking on status of your service request can easily be done by just logging into Homeowner Portal.
File a claim online
To file a new claim, request service or check on status of your existing claim 24 hours a day. Sign in to Homeowner Portal.

720.531.6717
Filing your claim on the portal is the fastest way to report your claim. No hold times and you can file your claim or check status 24/7.

Escalate a claim
Trouble with an existing claim? Complete an escalation form for review by the 2-10 HBW leadership team.

New Home Warranty Claims
For questions about an existing New Home Claim or New Home Warranty Coverage. If you need to file a claim for a system or appliance breakdown, or get information about the status of a claim, please log in to your Homeowner Portal.
Homeowner Portal
We have partnered with your builder on your New Home Warranty. To place a claim or request service for workmanship or distribution systems, sign into Homeowner Portal.


Renew your coverage
Additional discounts or offers are available by talking directly with our renewal team. Learn how much you could save while protecting your home. Call 720.531.6729 or sign into Homeowner Portal to renew.
720.531.6729
Speak with our renewal team to renew your coverage over the phone.

Homeowner Portal
Renew, register, and review coverage online 24 hours a day at your convenience.



Purchase coverage for an existing home
2-10 HBW offers several plans that you can personalize. That lets you get the coverage you need at a price you want. Be sure to get a quote to see your coverage options! Call 720.531.9738 or simply Get a Quote now.
Get a Quote
Renew, register, and review coverage online 24 hours a day at your convenience.


Frequently Asked Questions

Claims and Service Request Information

WHAT IS A SERVICE FEE?
HOW DO I REQUEST SERVICE OR FILE A CLAIM?
To request service, log in to your homeowner portal account and select the system or appliance that is giving you trouble, answer a few questions and we’ll dispatch an authorized service contractor to your home. No hassles, no fuss.
HOW CAN I SEE THE STATUS OF MY CLAIM?
Log in to your homeowner portal account to check on the status of your service request.
HOW CAN I SUBMIT A STRUCTURAL COMPLAINT?
To submit a structural complaint, please call 855.429.2109.
Warranty Agreement Information

HOW DO I RENEW MY WARRANTY?
HOW CAN I ADD ADDITIONAL COVERAGE TO MY CURRENT HOME WARRANTY?
If you want to add options to an existing home warranty, within 30 days of the effective date, call 800.743.4210 during normal business hours, Monday thru Friday, 8:00AM – 5:00PM MST.
DO I NEED REGISTER MY HOME WARRANTY?
Yes. Simply register your home warranty on Homeowner Portal and create your account. Be sure and provide phone and email for homeowners.
WHERE CAN I VIEW OR DOWNLOAD MY HOME WARRANTY?
You can find your home warranty by logging into Homeowner Portal, select ‘My Account’ and then ‘My Documents’.

Builders


Enroll structural warranty coverage on all your homes
Contact us today to get a quote, learn more about the program or start the membership process. Call our New Home membership team at 877.777.1344 or Apply Online now.
Before purchasing structural coverage for every home you build, you’ll need to become a 2-10 HBW Builder Member.
Become a builder member
Before you can enroll a Structural Warranty, you must first be a 2-10 HBW builder.

720.531.6758
Talk with our New Home Membership team to learn the benefits of providing structural warranty protection.

Builder Portal
Easily enroll homes or renew your builder membership 24 hours a day at your convenience.

Find your local builder specialist
Builders – our team of experts is ready to support your needs in home building, home warranty, engineering, soils and risk management.

Report a possible Structural Defect or Structural Claim
720.531.6742
Talk with our new home team in regards to any potential structural defect claim

Front Line Warranty Service (FLWS)
Check on the status of an open service request via Builder Portal or call Front Line at 720.531.6743
720.531.6743
Speak with our renewal team to renew your coverage over the phone.
Builder Portal
Sign into Builder Portal to check on the status of a reported warranty item.


Frequently Asked Question

Structural Warranty Information
What is a structural warranty?
A structural warranty provides performance guidelines and warranty coverage for the workmanship, distribution systems and load-bearing structural components of a newly constructed home. Home builders are responsible for the integrity of the homes they build for a period of time, and structural warranties are used to help define coverage, establish processes, set expectations and provide support and guidance should an issue arise.
Why do I need a structural warranty?
A structural warranty is an important risk management tool that provides a written agreement between the builder and homeowner that clearly defines coverage and sets expectations.

Whether they know it or not, builders have a statutory responsibility for the homes they build. Simply put, this means a builder is on the hook for the workmanship, distribution systems and structural components on every home they build for a period of time (period varies by state, with the majority of states holding the builder responsible for 10 years for structural components).

Without an express, written structural warranty, a builder may be subject to implied warranty laws, which can be vague and unpredictable, leaving the builder exposed.

Why should I use a third-party warranty?
Offering a structural warranty from a third-party provider is the smartest way a builder can protect themselves and their homeowners. Independent, third-party neutrality is a key element that courts look at when evaluating disputes. If a builder is utilizing a warranty program they created themselves, it may be construed as “self-serving” and actually cause more harm if a dispute arises.
Do New Homes Come with a Warranty?
Most reputable builders provide buyers of new homes with a warranty on very specific features, including the structural integrity of the home.
What Does a 10-year Builders Warranty Cover?
A home builders warranty also known as a structural warranty provides coverage for workmanship, distribution systems and 10 years of coverage for qualifying structural defects on new construction homes.
What Does a Home Builders Warranty Cover on New Construction?
A Home Builders Warranty is a structural warranty that provides coverage for workmanship, distribution systems and structural defects on new construction.
What is an insurance-backed structural warranty?
Third-party, insurance-backed warranties are considered the gold standard of warranty protection for new construction homes. The insurance backing allows builders to transfer their liability to a warranty insurer, so they aren’t on the hook for expensive structural repairs. With the average structural defect claim costing $42,500 or more, insurance-backed warranties are an inexpensive tool to help protect builders and their homeowners from potentially catastrophic losses.
What’s the difference between a structural warranty and a builder’s warranty?
The term ‘structural warranty’ and ‘builder’s warranty’ are often used interchangeably, and refer to the warranty coverage builders provide on the homes they build. Strictly speaking, a structural warranty provides coverage and guidelines for the structural components of a new home, whereas a builder’s warranty provides coverage and guidelines for the workmanship and distribution systems as well as the structural components. Nearly all structural warranty programs include coverage options for the workmanship and distribution systems, which is why the terms ‘structural warranty’ and ‘builder’s warranty’ are often considered synonymous.

The best protection for home builders AND new home buyers is a third-party warranty that provides guidelines and coverage for all 3 major areas: workmanship, distribution systems and structural components.

What is a 2-10 warranty?
A 2-10 warranty is another name for a new construction home warranty. It is often used interchangeably with ‘builders warranty’ or ‘structural warranty’, and refers to a warranty that provides workmanship, distribution systems and structural coverage for builders and homeowners on newly constructed homes.
What kind of coverage does a structural warranty from 2-10 Home Buyers Warranty include?
A structural warranty for home builders provides 1 year of coverage for workmanship, 2 years of coverage for distribution systems and a full 10 years of third-party insurance-backed coverage for qualifying structural defects. Builders must register to become a member of the 2-10 Home Buyers Warranty program, and home buyers may refer their builder.
How do I add a structural warranty to a home I am building?
If you’re building a new home, and are a builder, please visit our Builder home page. If you’re building a new home and would like for your builder to provide a structural warranty, visit https://www.2-10.com/suggest-builder/
Are home builder structural warranties transferable?
Yes. We offer fully transferable warranties. If the original home buyer sells their home before the 1, 2 or 10-year coverage is complete, this protection can be transferred to the new owner.
Who is the reinsurance provider for builders?
The insurance-backed warranties from 2-10 Home Buyers Warranty are reinsured by Swiss Re and SCOR Re, two of the world’s largest reinsurers. With combined surplus holdings in excess of $4 billion, you can trust the financial backing of our warranties. We have paid out more than $300 million in structural defect claims, helping our builders protect their business and their customers.
How much does a structural warranty cost?
The average cost of 10 full years of structural coverage is less than .5% of the total purchase price of the home, including the land. Become a builder member today.
What is a Standard Builders Warranty?
A Home Builders Warranty is a structural warranty that provides coverage for workmanship, distribution systems and structural defects on new construction homes.
What is the Warranty on New Homes?
Most new homes are covered by builder warranties for workmanship, distribution systems and structural components.
How do I become a builder member in the 2-10 Home Buyers Warranty structural warranty program?
If you would like to register to become a builder member with 2-10 Home Buyers Warranty, you may register here.
How can I renew my structural warranty coverage with you?
Structural coverage cannot be renewed past the 10 years it was originally warrantied for.
How can I renew my builder membership with you?
You may renew your builder membership by signing into your Builder Portal account.
How do I enroll my new homes for a warranty?
If you are an existing builder with 2-10 Home Buyers Warranty, you may easily log in to Builder Portal and enter the homes you want to add warranties to. If you are a not yet a builder with us, you may register here.

How can I check the status of a structural complaint?
To check on the status of a structural complaint, or a claim for your new construction home, call 855.429.2109.
Does 2-10 Home Buyers Warranty have experience and provide structural warranties in my state?
2-10 Home Buyers Warranty has extensive experience in all 48 contiguous states. Our local representatives are experts in the most common soil, foundation and structural problems that builders face. Simply put, the guidance our team offers home builders is second-to-none. We even make a point to visit our member builders whenever possible.
How are structural warranties different from homeowners insurance?
Homeowners insurance complements structural warranty coverage, but they do not offer the same type of protection. Compared to a structural warranty, home insurance policies generally cover damage due to specific risks that are sudden or accidental. The damages could occur after incidents like: fires, natural disasters and thefts or robbery. Check out what structural warranties cover here.
Who pays for the structural warranty?
The total cost of the structural warranty coverage is based on a percentage of the home’s sale price and is paid for by the builder.
What is a structural defect?
A structural defect is defined as, “the actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements, which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable.”

All four parts of this definition must be satisfied in order for a condition to qualify as a structural defect.

Real Estate Pros


Enroll Buyer or Seller coverage
Enrolling a Home Warranty Service Agreement through buying or selling can be easily done via Agent Portal or you can call Agent Services 720-531-6723.
720.531.6723
Talk with the 2-10 HBW Agent Service team to enroll coverage or add options to a service agreement.

Agent Portal
Agent Portal allows you to enroll coverage 24 hours a day at your convenience.

Escalate a homeowner claim
Does your client have with an existing claim? Complete an escalation form on behalf of your homeowner for review by the 2-10 HBW leadership team.

Find your local Account Executive
Agents and brokers – our team will help you get more referrals and explain the value of placing a service agreement on a home during a real estate transaction.

Frequently Asked Questions

Buyer and Seller Coverage information
What is the value of seller coverage when a home is being sold?
Seller coverage helps differentiate you as a listing agent by providing budget protection for your Sellers during the listing period. It also protects your transactions, reducing closing delays and post-closing risks for all parties, while helping your listings sell faster and for more money. Seller coverage is complimentary, where allowed by law. Simply present the Service Agreement for consideration to all parties in the transaction. For more information on why a home warranty is important for the buyer, seller, and even the real estate agent, go to our Real Estate Warranty page.
What is the value of buyer coverage when a home is being sold?
7 out of 10 homes will experience a system or appliance failure within one year. A systems and appliances home warranty is one of the best forms of budget protection you can offer your Buyers to protect them, and their largest investment, from unexpected breakdowns. For more information on the benefits of buyer and seller coverage, go to our Real Estate Warranty page.
How can I get buyer or seller coverage?
If you’re interested in protecting your seller or buyer with a home warranty, visit Agent Portal to enroll the property or call Agent Services at 800.795.9595.
What happens to the property’s home warranty coverage when/if the homeowners move?
We offer fully transferable warranties. If the original home buyer sells their home before the 1, 2 or 10-year coverage is complete, this protection can be transferred to the new homeowner.
How do I get a structural warranty added to my clients’ new construction home?
The home builder has to add a structural warranty on the home, and can do so by becoming a 2-10 HBW builder member and enrolling the home with structural coverage. Real estate agents can refer the builders by filling out this form.
How can I recommend a builder to become a 2-10 HBW builder member?
You may easily refer a builder by filling out this form.
Do you have a home warranty sales representative that can assist me?
When is my client’s home warranty active?
Buyer coverage begins at the close of sale and continues for one year from that date. Seller coverage, where allowed by law, is for the listing period and begins immediately upon notification of enrollment.
Who pays for the home warranty when a home is sold?
The home warranty may be paid for by the agent, seller or buyer, and is typically paid with funds collected at closing.

Service Contractors


Contractor Online
Sign into Contractor Online to access billing and payment information

Join our network
Join the 2-10 HBW service network by filling out our Service Contractor Form
Contractor Online User Manual
For more information on how to use Contractor Online, please

Billing and payment
720.747.7092
Contractor billing and payment information

Authorizations
720.747.7092
Speak with Claim Management

Member of the Media


We are happy to assist you with any questions you may have. For media inquiries, please fill out the media request form.
Looking for help with an existing claim? Complete an escalation form for review by the 2-10 HBW leadership team. Escalate a claim