Need help with your account?
Check out our Quick How-To Guide for additional instructions.
Renew your valuable coverage
97.5% of 2-10 HBW claims are paid! That's a big deal when major items like your A/C, water heater, and fridge break down. When you renew, you'll get peace of mind that you have a company who's ready to help when unexpected breakdowns occur.
Thank you for letting us cover the things that make your house a home. We look forward to the opportunity to continue serving you.
Renew NowYou can also call Warranty Renewals at 800.743.4210.
Renewal and billing questions
Renewing online is easy, just log in to your homeowner portal account and click on renew or call 800.743.4210.
You may renew early, or prior to your renewal date, and you won’t lose coverage. Your new renewal date starts when your current coverage ends and is effective the same day.
If you want to add options to an existing home warranty, within 30 days of the effective date, call 800.743.4210 during normal business hours, Monday thru Friday, 8:00AM - 5:00PM MST.
Upon making your initial payment and activating your home warranty, you may change your future payment dates to fit your budget by calling 800.743.4210.
Updating your credit card is safe and secure at 2-10.com/homeowner. Simply sign in and click on the ‘My Payments’ tab to update a credit card or switch your future payments to another credit card.
To cancel your Service Agreement, please call 800.776.4296.
How to request Service
2-10 HBW is here to help when a Covered Item breaks down. Requesting Service through your account is the quickest and most effective way to start your claim. Creat your service request and select the system or appliance. Fill out a description of the Failure. Then, review and submit your Service request. You will receive a work order number upon confirmation.
Request Service
Check the status of your Service request
When a Covered item breaks down, waiting on hold for a solution is the last thing you want to do. with the Service Request Tools in your account, you have the power to do more when you need to most while often reducing hold times.
- Request status updates from contractors
- Change Service Contractors
- Submit documents for reimbursement requests
- Escalate claims when necessary
Note: These options become available 24 hours after we send the inital request to the contractor.
Service request questions
An emergency request is generally defined as a service issue resulting in: 1) no electricity, gas, water or toilet facilities to the entire home; 2) a system malfunction that causes ongoing damage to the home; 3) a condition that immediately endangers health and safety. With emergency requests, we will expedite service and attempt to initiate service within 24 hours. With emergency requests, we will expedite service and attempt to initiate service within 24 hours.
Log in to your homeowner portal account to check on the status of your service request.
No. 2-10 Home Buyers Warranty will dispatch an authorized service contractor. If an authorized service contractor is not available in your area, 2-10 Home Buyers Warranty will ask that you call a licensed and insured service contractor and request that they evaluate the issue. The service contractor must call 2-10 HBW for authorization prior to performing any service.
Upon receipt of the service request, 2-10 Home Buyers Warranty will contact a service contractor within 4 hours during normal business hours, 48 hours on weekends and holidays. If 2-10 Home Buyers Warranty has your email address, you will receive an email confirmation of the service request, which includes the contact information for the service contractor. You are welcome to call the service contractor directly.
A service request is typically completed in an average of 5 days.
A service fee, very similar to a deductible, is an initial out-of-pocket cost on an eligible claim. The service fee is paid to the service contractor when he/she arrives at your home to diagnosis the reason for the appliance or system breakdown. Service fees range from $85 to$125. 2-10 Home Buyers Warranty pays the contractor directly for the balance of the covered repair and/or replacement costs.
