When a Covered Item breaks down, waiting on hold for a solution is the last thing you want to do. With the 2-10 HBW Homeowner Portal Service Action Center, you have the power to do more when you need to most while reducing hold times.
- Check statuses
- Upload documents
- Escalate claims
And it’s only available through Homeowner Portal!
What the Service Action Center lets you do
1. Request status updates from contractors
When you file a claim and a contractor accepts it, you can request its status from the contractor. No more wondering or calling about where it’s at!
2. Change Service Contractor
Sometimes, you need to request a different Service Contractor, due to scheduling issues, contractor inability, or otherwise. The Service Action Center makes it easier and more efficient to change the Service Contractor when necessary.
3. Submit documents more easily
We’ve made it easier for you to submit documents for reimbursement. Whether for pre-approved Out-of-Network Contractor use, the 2-10 HBW Lock & Hardware Program, or our Appliance Replacement Offer, submitting documents is much easier.
4. Escalate claims when necessary
If your claim hasn’t been addressed within seven days, you can now escalate it directly from Homeowner Portal instead of calling in.
Refer to your Home Service Plan for specific coverage details, as certain items and events are not covered.