4 reasons why new-home volume builders prefer 2-10 HBW
For over 40 years, 2-10 Home Buyers Warranty (2-10 HBW) has been the industry-leading administrator of structural warranties. Volume builders increasingly rely on 2-10 HBW’s warranty document to protect their homeowners, profits, and reputation. Here are four reasons why volume builders prefer 2-10 HBW.
1. An investment in people, processes, and technology
For years, 2-10 HBW primarily served mid-sized builders. But we wanted to do even more to pursue our mission of improving the quality of housing and the experience of home ownership. That’s why we turned our focus toward how to better serve volume builders.
First, we started by investing in people, hiring experts with broader experiences to enrich the organization. In addition, 2-10 HBW provides over 150 combined years of engineering experience, including geotechnical engineers who understand local soil conditions, builder expectations, and the housing market.
Then, this new group of experts collaborated with builders to improve processes. They found that many builders believed the warranty document itself was outdated. Originally, engineers and attorneys wrote the document, and it didn’t always have the end users (homeowners, customer-care teams) in mind. To solve this problem, our team of experts rewrote the documents to address the ever-evolving needs of volume builders.
This led to technological improvements, which allowed 2-10 HBW to service the needs of volume builders more efficiently and flexibly. And these improvements came just in time—right around when HUD stopped approving warranties.
By investing in people, processes, and technology, 2-10 HBW has been able to provide unmatched service to volume builders.
2. Flexible and customizable programs
Volume builders have unique needs and expectations. For many, one-size-fits-all simply isn’t good enough.
This is why 2-10 HBW is dedicated to providing flexible and customizable programs, especially for volume builders. Our team of experts found innovative ways to allow volume builders to leverage 2-10 HBW’s economies of scale in ways that benefited them.
The crux of builder trust comes from our industry-leading structural warranty. However, it’s the capability to customize that lends credence to 2-10 HBW’s ability to serve the needs of volume builders.
For example, 2-10 HBW has fielded over 200,000 homeowner callbacks on behalf of Builder Members over the last year. That means builders didn’t have to spend as much time addressing expensive callbacks.
Additionally, 2-10 HBW provides unmatched dispute avoidance and mitigation services. Our team has a success rate of over 99% in helping homeowners and builders resolve disputes before arbitration (excluding New Jersey).
And of course, we can offer builders state-specific warranty terms for structural coverage. These are just a few ways 2-10 HBW works to provide programs that fit the needs of volume builders.
3. Economies of scale like no other competitor
Currently, 1 in 6 homes in the United States is covered by a structural warranty administered by 2-10 HBW. We first started by taking on the majority of liability for smaller and mid-sized builders. That meant that we needed to get really good at handling (and helping builders and homeowners address) thousands of disputes year after year.
This experience translates to the needs volume builders have. From providing easy-to-understand performance guidelines and top-quality dispute resolution to claims administration services and complimentary marketing materials, volume builders can better maximize value through 2-10 HBW.
Perhaps most importantly, 2-10 HBW’s experience allows us to consult with volume builders to address the complex challenges they face. Whether it regards unique soil conditions or the risks surrounding build-to-rent properties, 2-10 HBW has the expertise to give volume builders thoughtful consultation.
4. Commitment to local communities
2-10 HBW’s commitment to reinvestment goes beyond our company. Our representatives are both available and active in many of the major building metros. That means more quality interaction with the experts volume builders have come to expect.
Even better, our representatives give back to their communities. This everyday dedication to improving the quality of housing in our local communities and the experience of home ownership serves as further proof that when you build it, 2-10 HBW backs you up.
No other warranty company is as committed to constant improvement through reinvestment than 2-10 HBW. This improvement ultimately benefits volume builders and home buyers.
Learn how you can protect your business and add valuable selling points to your new builds with a 2-10 HBW structural warranty.