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Top 3 Questions:

What is a Home Warranty Service Agreement?

A Home Warranty Service Agreement covers major systems and appliances that malfunction or break from normal wear and tear. Expensive-to-repair items such as air conditioning and heating units, plumbing, electrical wiring, refrigerators, ovens, dishwashers and garage door openers will age over time, and repairs are inevitable. A Home Warranty Service Agreement offers protection for these repairs.

PLEASE NOTE: Certain items and events are not covered. For specific coverages, please refer to your Home Warranty Service Agreement or contact us at 800.775.4736.

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Why do I need a Home Warranty Service Agreement?

The benefits of a 2-10 HBW Home Warranty Service Agreement are endless, but many homeowners choose our warranty for security and convenience. It's inevitable that something will break in your home, and any breakdown is unwelcome. Rather than worrying about how to pay for a costly breakdown when it occurs, many homeowners find it less worrisome to purchase a Home Warranty Service Agreement to ensure that costly home repairs don't wreck their budgets. Others like the convenient repair process that involves just logging their service request online or making one phone call and letting 2-10 HBW do the rest. It's much less of a hassle for them than locating the best service contractor for the best price. Many homeowners enjoy not having to negotiate with service contractors ever again.

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Other Questions:

How does the optional HVAC Inspection and Certification work?

When purchasing a Home Warranty Service Agreement from 2-10 HBW, request an HVAC Certification. 2-10 HBW will notify a preferred service contractor that the HVAC Certification has been requested. The service contractor will contact the homeowner and schedule an appointment for the inspection. At the time of the HVAC inspection, the homeowner will pay the service contractor no more than an $85 service fee for the first HVAC system inspected. If the home has multiple HVAC systems, the homeowner will pay no more than an additional $35 for each HVAC system that is inspected. The service contractor will examine the system(s) and provide a report to the homeowner. If no service issues are found, the service contractor will certify that the HVAC is in good working order.

Contact your local 2-10 HBW Account Executive for more information. 2-10 HBW HVAC Certification is not available in all states.

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How can I avoid having an HVAC issue because of a pre-existing condition?

To eliminate the pre-existing condition for the home’s HVAC system, which includes the air conditioner and heat pump and the heat system, 2-10 HBW provides a list of HVAC contractors that can perform an HVAC certification. The HVAC Certification provides an inexpensive way to check the HVAC thoroughly for any existing failure before closing and/or the beginning of the service period. Contrary to popular belief, the heating system can be checked by a licensed HVAC service contractor in hot weather, and the air conditioning can be checked in cold weather.

2-10 HBW HVAC Certification is not available in all states. Contact your local 2-10 HBW Account Executive for more information.

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How can I ensure my HVAC systems are in good and safe working order?

Testing and inspecting the home’s systems and appliances is always the best way to ensure that those items are working, and home inspections are a great first start. However, home inspectors are not experts in every home system, but are generalists trained to recognize evidence of potential problems. Having a qualified heating and air conditioning service contractor conduct a thorough and exhaustive inspection of the HVAC system can enhance a home listed for sale, and reassure buyers that the most expensive system in their home is in good working order.

2-10 HBW HVAC Certification provides an inexpensive way to check the HVAC thoroughly for any existing failure before closing and/or the beginning of the service period. And, we believe so strongly in the value of this, that when your system passes and receives an HVAC Certification, we will waive the pre-existing condition clause.

2-10 HBW HVAC Certification is not available in all states. Contact your local 2-10 HBW Account Executive for more information.

Another option to ensure your HVAC systems are in good working order is using our Pre-Season HVAC Tune-Up preventative maintenance option in the Home Warranty Service Agreement. With this option, the homeowner can request a pre-season tune-up between February and March or October and November on up to two systems. A system is considered one heating unit and one air conditioning unit. A service fee if due per system. If eligible repairs and replacements beyond the tune-up are required, no additional service fee is due.

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How do I cancel my Home Warranty Service Agreement?

You may cancel the Service Agreement at any time by sending a written request to 2-10 HBW at cancellations@2-10.com.

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Can I renew Structural Warranty coverage?

The Structural Warranty coverage extends for 10 years. No, you cannot renew your Structural Warranty coverage.

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What constitutes an emergency when placing a service request?

An emergency is defined as a service issue resulting in:

  1. No electricity, gas, water or toilet facilities to the entire home
  2. A system malfunction that causes ongoing damage to the home
  3. A condition that immediately endangers health and safety

With emergency requests, we will expedite service and attempt to initiate service within 24 hours.

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Can I choose my own Service Contractor and be reimbursed by 2-10 HBW?

If an authorized service contractor is not available in your area, 2-10 HBW will ask that you call a licensed and insured service contractor and request that they evaluate the problem. The service contractor must call 2-10 HBW for authorization prior to performing any service.

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Do you offer a monthly payment option?

When purchasing your Home Warranty Service Agreement, you have the option to pay in full or make monthly payments. You can choose between a 12- month payment plan or a 3- month payment plan, in which payments are automatically withdrawn by credit card on the same day each month, for 12 months, or the same day every four months, for 3 months. A service fee of 9.5% is added to manage the payment process.

*This does not apply to homeowners coming from a real estate transaction.

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What is the duration of coverage with a 2-10 HBW Home Warranty Service Agreement?

Coverage begins on the date of closing or the date of sale and continues for one year from that date. The Service Agreement can be renewed annually.

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How can I change the date of my monthly payment for the Home Warranty Service Agreement?

Upon making your initial payment and activating your Service Agreement, you may change your future payment dates to fit your budget by calling 800.743.4210 within 25 days.

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