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You may cancel the Service Agreement at any time by sending a written request to 2-10 HBW at email@example.com.
The Structural Warranty coverage extends for 10 years. No, you cannot renew your Structural Warranty coverage.
An emergency is defined as a service issue resulting in: 1) no electricity, gas, water or toilet facilities to the entire home; 2) a system malfunction that causes ongoing damage to the home; 3) a condition that immediately endangers health and safety.
If an authorized service contractor is not available in your area, 2-10 HBW will ask that you call a licensed and insured service contractor and request that they evaluate the problem. The service contractor must call 2-10 HBW for authorization prior to performing any service.
When purchasing your Service Agreement, you have the option to pay in full or make monthly payments. You can choose between a 12-payment plan or a 3-payment plan, in which payments are automatically withdrawn by credit card on the same day each month, for 12 months, or the same day every four months, for 3 months. A service fee of 9.5% is added to manage the payment process.
Coverage begins on the date of closing or the date of sale and continues for one year from that date. The Service Agreement can be renewed annually.
Upon making your initial payment and activating your Service Agreement, you may change your future payment dates to fit your budget by calling 800.743.4210 within 25 days.
2-10 HBW, upon receipt of the service request, will contact a service contractor within 4 hours during normal business hours and within 48 hours on weekends and holidays. If 2-10 HBW has your email address, you will receive an email confirmation of the service request, which includes the contact information for the contractor. Your are welcome to call the service contractor directly. If you still haven’t been contacted by the service contractor after this allotted time, please contact 2-10 HBW Customer Service at 800.775.4736.
Updating your credit card is safe and secure at 2-10.com. Simply sign-in and click on the ‘My Payments’ tab to update a credit card or switch your future payments to another credit card.
To cancel a service request, contact 2-10 HBW Customer Service at 800.775.4736 and let 2-10 HBW know that you no longer need service.