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Top 3 Questions:

What is a Home Warranty Service Agreement?

A Home Warranty Service Agreement covers major systems and appliances that malfunction or break from normal wear and tear. These expensive to repair items such as air conditioning and heating units, plumbing, electrical wiring, refrigerator, oven, dishwasher, and garage door opener will age over time, and repairs are inevitable. A service agreement offers protection from these repairs.   PLEASE NOTE: Certain items and events are not covered. For specific coverages, please refer to your service agreement or contact us at 800.775.4736.

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What is covered under the home warranty?

The comprehensive 2-10 HBW warranty covers major systems and appliances inside the home such as your air conditioning and heating systems, electrical wiring, plumbing and kitchen appliances such as your refrigerator, oven or stove, dishwasher, etc. In fact, all of the most common items to break inside your home are covered.

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Why do I need a service agreement?

The benefits of a 2-10 HBW Home Warranty Service Agreement are endless, but many customers choose our warranty for security and convenience. It's inevitable that something will break in your home, and any breakdown is unwelcome. Rather than budgeting for home repairs, many customers find it less worrisome to purchase a service agreement to ensure that costly home repairs don't wreck their budgets. Others like the convenient repair process that involves just logging their service request online or making one phone call and letting 2-10 HBW do the rest. It's much less of a hassle for them than locating the best service contractor for the best price. They enjoy not having to negotiate with service contractors ever again.

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Other Questions:

How do I cancel my Home Warranty Service Agreement?

You may cancel the Service Agreement at any time by sending a written request to 2-10 HBW at cancellations@2-10.com.

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Can I renew Structural Warranty coverage?

The Structural Warranty coverage extends for 10 years. No, you cannot renew your Structural Warranty coverage.

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What constitutes an emergency when placing a service request?

An emergency is defined as a service issue resulting in: 1) no electricity, gas, water or toilet facilities to the entire home; 2) a system malfunction that causes ongoing damage to the home; 3) a condition that immediately endangers health and safety.

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Can I choose my own Service Contractor and be reimbursed by 2-10 HBW?

If an authorized service contractor is not available in your area, 2-10 HBW will ask that you call a licensed and insured service contractor and request that they evaluate the problem. The service contractor must call 2-10 HBW for authorization prior to performing any service.

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Do you offer a monthly payment option?

When purchasing your Service Agreement, you have the option to pay in full or make monthly payments. You can choose between a 12-payment plan or a 3-payment plan, in which payments are automatically withdrawn by credit card on the same day each month, for 12 months, or the same day every four months, for 3 months. A service fee of 9.5% is added to manage the payment process.

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What is the duration of coverage with a 2-10 HBW Home Warranty Service Agreement?

Coverage begins on the date of closing or the date of sale and continues for one year from that date. The Service Agreement can be renewed annually.

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How can I change the date of my monthly payment for the Home Warranty Service Agreement?

Upon making your initial payment and activating your Service Agreement, you may change your future payment dates to fit your budget by calling 800.743.4210 within 25 days.

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I have not heard from the Service Contractor, what do I do?

2-10 HBW, upon receipt of the service request, will contact a service contractor within 4 hours during normal business hours and within 48 hours on weekends and holidays. If 2-10 HBW has your email address, you will receive an email confirmation of the service request, which includes the contact information for the contractor. Your are welcome to call the service contractor directly. If you still haven’t been contacted by the service contractor after this allotted time, please contact 2-10 HBW Customer Service at 800.775.4736.

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How do I update my credit card information on my account?

Updating your credit card is safe and secure at 2-10.com. Simply sign-in and click on the ‘My Payments’ tab to update a credit card or switch your future payments to another credit card.

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How do I cancel my service request as the issue has been resolved?

To cancel a service request, contact 2-10 HBW Customer Service at 800.775.4736 and let 2-10 HBW know that you no longer need service.

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