Frequently Asked Questions

Builder Toolkit FAQs

What changed?

We updated language regarding performance standards to improve experiences for builders and homeowners.

We also included a Home Maintenance Guide for homeowners in the New Home Warranty Booklet itself. This Maintenance Guide explains many important aspects of home maintenance that the homeowner is responsible for. This was something our Builder Members believed would be extremely valuable in terms of setting expectations and explaining the responsibilities homeowners have regarding home maintenance.

Additionally, we’ve inserted a link to an even more comprehensive digital Home Maintenance Guide, which will allow you to provide added value to your clients.

Finally, we redesigned the New Home Warranty Booklet to make it easier to use and understand.