Frequently Asked Questions

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What does the claims process look like?

When a Covered Item breaks down from normal wear and tear, simply log into your Homeowner Portal account, select the system or appliance that needs Service, answer a few questions, and we’ll dispatch an authorized Service Contractor to your home.

2-10 HBW has a network of independent Service Contractors that help facilitate your coverage. Each contractor is required to carry all appropriate licenses and insurance, and is monitored by 2-10 HBW to track customer satisfaction and performance.

You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your Service Agreement for specific details about your Service Fee).

Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your Service Agreement for coverage details and limits). And you can get back to enjoying home ownership.