May I choose my own Service Contractor?

Regardless of preference, every Service Request must be submitted to and approved by 2-10 HBW prior to a contractor performing work. To get the best value from your warranty, we recommend using an authorized 2-10 HBW Service Contractor. If you elect to use an outside contractor, you will be responsible for the difference in cost between using your contractor and an authorized 2-10 HBW Service Contractor. You will also need to follow the instructions provided to ensure that the work remains eligible for coverage (e.g., that work is not performed without prior authorization). For details, please consult your Home Warranty Service Agreement’s Terms of Service and any additional instructions provided during the course of your Service Request.