Homeowner Portal allows you to:

• Request Service
• Renew and review coverage
• Access our exclusive Happy Homeowner Program®

1. Visit 2-10.com/homeowner to create your account or sign in.

If you receive an error, call 720.531.6717 for help.

2. After creating your Portal account or signing in, you’ll land on the Homeowner Portal home page.

From there, you can:

• Renew your Home Service Plan.
• Request Service.
• Review the details of your Home Service Plan.
• View your service requests and status.
• Edit your billing information.

You can also access these options by clicking the gear icon in the bottom right corner of your property card.

3. Access the 2-10 HBW Happy Homeowner Program®

Scroll to the bottom of the home page and select the Home Appliance Discounts button.

Refer to your Home Warranty Service Agreement for specific coverage details, as certain items and events are not covered.

When covered items break down, 2-10 HBW is there to help. Requesting service through Homeowner Portal is the quickest and most effective way to get your home humming again.

Download PDF version

1. Create a service request

• Visit 2-10.com/homeowner to sign in.
  If you receive an error, call 720.531.6717 for help.
• In the menu options at the top of your screen, select Service Requests.
• You can also select the gear icon in the bottom right corner of your property card to request service.
• Click the New Service Request card.

2. Select the appliance or system

• Select the item you’d like to request service for, then select Next.
• NOTE: You may only request service for one item at a time. If you have multiple service requests, complete the first one, then repeat this process for the remaining requests.

3. Fill out the Failure Description fields

• You must fill in all boxes on this page.
• If you aren’t sure about what to put in a required field, insert N/A in the box.

4. Review your Service Request

• Double-check that the information you entered is correct.
• The Service Fee you’ll pay the contractor when they arrive will appear here.

5. Confirmation

• You’ll receive your work order number, and the contractor’s name and phone number.
• A contractor will reach out directly to confirm your appointment.

6. Check the status of your request

• After completing your Service Request, you can check the status on your Homeowner Portal home page.
• Select the gear icon in the bottom right corner of your property card.
• Choose View Service Requests.

Refer to your Home Warranty Service Agreement for specific coverage details, as certain items and events are not covered.

When a Covered Item breaks down, waiting on hold for a solution is the last thing you want to do. With the 2-10 HBW Homeowner Portal Service Action Center, you have the power to do more when you need to most while reducing hold times.

• Check statuses
• Upload documents
• Escalate claims

And it’s only available through Homeowner Portal!

So sign in or sign up when something breaks down.

Download PDF version

What the Service Action Center lets you do

1. Request status updates from contractors

When you file a claim and a contractor accepts it, you can request its status from the contractor. No more wondering or calling about where it’s at!

2. Change Service Contractor

Sometimes, you need to request a different Service Contractor, due to scheduling issues, contractor inability, or otherwise. The Service Action Center makes it easier and more efficient to change the Service Contractor when necessary.

3. Submit documents more easily

We’ve made it easier for you to submit documents for reimbursement. Whether for pre-approved Out-of-Network Contractor use, the 2-10 HBW Lock & Hardware Program, or our Appliance Replacement Offer, submitting documents is much easier.

4. Escalate claims when necessary

If your claim hasn’t been addressed within seven days, you can now escalate it directly from Homeowner Portal instead of calling in.

Refer to your Home Service Plan for specific coverage details, as certain items and events are not covered.