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Quick Guides

Help Center / Help Topics / Quick Guides

Quick Guides

Create an Account

Homeowner Portal allows you to:

  • Request Service
  • Renew and review coverage
  • Access our exclusive Happy Homeowner Program®

Create Your Account

Sign-in or create your account here.

Click Sign Up Here to get started.

After verifying your email and creating a password, confirm your contact information and link any properties you have coverage for. If you encounter an error, call Customer Support at 800.775.4736 for assistance.

– hop create account 1 – Create an Account


Using Your 2-10 Account

From there, you can:

  • Renew your Home Service Plan
  • Review the details of your coverage
  • Request Service
  • View your service requests and status
  • Edit your billing information

You can also access these options by clicking the gear icon in the bottom right corner of your property card.

– hop create account 2 – Create an Account


Exclusive Offers for You!

With the 2-10 Happy Homeowner Program®, you get benefits just for being a 2-10 member.

Appliance Discount Program – Scroll to the bottom of the home page and click the Home Appliance Discounts button to access your codes.

2-10 Marketplace – View all your offers and discounts by clicking on Marketplace in the left-hand navigation menu.
– hop create account 3 – Create an Account

 

Request Service

When covered items break down, 2-10 HBW is there to help. Requesting service through Homeowner Portal is the quickest and most effective way to get your home humming again.

Download PDF version


1. Create a service request

  • Visit 2-10.com/sign-in/ to sign in.
    If you receive an error, call 720.531.6717 for help.
  • In the menu options at the top of your screen, select Service Requests.
  • You can also select the gear icon in the bottom right corner of your property card to request service.
  • Click the New Service Request card.

– hop request service 1 – Request Service


2. Select the appliance or system

  • Select the item you’d like to request service for, then select Next.
  • NOTE: You may only request service for one item at a time. If you have multiple service requests, complete the first one, then repeat this process for the remaining requests.

– hop request service 2 – Request Service


3. Fill out the Failure Description fields

  • You must fill in all boxes on this page.
  • If you aren’t sure about what to put in a required field, insert N/A in the box.

– hop request service 3 – Request Service


4. Review your Service Request

  • Double-check that the information you entered is correct.
  • The Service Fee you’ll pay the contractor when they arrive will appear here.

– hop request service 4 – Request Service


5. Confirmation

  • You’ll receive your work order number, and the contractor’s name and phone number.
  • A contractor will reach out directly to confirm your appointment.

– hop request service 5 – Request Service


6. Check the status of your request

  • After completing your Service Request, you can check the status on your Homeowner Portal home page.
  • Select the gear icon in the bottom right corner of your property card.
  • Choose View Service Requests.

Status of a Claim

When a Covered Item breaks down, waiting on hold for a solution is the last thing you want to do. With the 2-10 HBW Homeowner Portal Service Action Center, you have the power to do more when you need to most while reducing hold times.

  • Check statuses
  • Upload documents
  • Escalate claims

And it’s only available through Homeowner Portal!

So sign in or sign up when something breaks down.

What the Service Action Center lets you do

– service request tools1 – Status of a Claim

1. Request status updates from contractors

When you file a claim and a contractor accepts it, you can request its status from the contractor. No more wondering or calling about where it’s at!


2. Change Service Contractor

Sometimes, you need to request a different Service Contractor, due to scheduling issues, contractor inability, or otherwise. The Service Action Center makes it easier and more efficient to change the Service Contractor when necessary.


3. Submit documents more easily

We’ve made it easier for you to submit documents for reimbursement. Whether for pre-approved Out-of-Network Contractor use, the 2-10 HBW Lock & Hardware Program, or our Appliance Replacement Offer, submitting documents is much easier.


4. Escalate claims when necessary

If your claim hasn’t been addressed within seven days, you can now escalate it directly from Homeowner Portal instead of calling in.